Asset Compliance & Helpdesk Coordinator

ISS Facility Services UK; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

ISS is a world-leading workplace and facility management company based near Manchester. We are seeking a highly organised Business Administrator to support asset management compliance, CAFM planning, and helpdesk operations.

The role involves coordinating engineering activities, reporting, safety documentation, and delivering an efficient back-office function with strong client and colleague relationships while following procedures.

Qualifications

• Excellent telephone manner and professional communication skills
• Strong organisational skills with the ability to prioritise workloads effectively
• Competent IT skills with proficiency in Microsoft Office applications, particularly Excel
• Ability to work independently, use initiative and perform effectively under pressure
• Strong time management skills with the ability to meet deadlines
• Clear and confident verbal and written communication skills, with a proactive approach to engagement
• Willingness and ability to learn new systems and processes

Responsibilities

• Administer back-office functions to support 55001 asset management compliance, including PPM CAFM upload sheets and reporting on completion, corrective actions, and forward planning
• Book and coordinate service visits for supply chain contractors, including creating and submitting health and safety work packs for approval
• Ensure all safety documentation and compliance packs are issued, tracked, and actioned within required timeframes
• Operate an effective helpdesk service, managing enquiries and directing workflow using electronic systems
• Log and prioritise all calls accurately, assigning reference numbers and meeting KPI response times
• Liaise with third-party suppliers to allocate work and maintain clear two-way communication
• Provide general administrative and clerical support, including cover for colleagues during absences
• Support compliance, safety, and client relationship activities, contributing to a high standard of service delivery

Skills

Telephone etiquette

Organisational skills

IT skills (MS Office)

Independent worker

Time management

Verbal and written communication

Willingness to learn new systems

Tools

Microsoft Office

Job description

ISS is a world-leading workplace and facility management company based near Manchester. We are seeking a highly organised Business Administrator to support asset management compliance, CAFM planning, and helpdesk operations.

The role involves coordinating engineering activities, reporting, safety documentation, and delivering an efficient back-office function with strong client and colleague relationships while following procedures.