Jobs in Lisburn

Job summary

A respected financial institution in Belfast is seeking a Senior Collections Advisor for a full-time, temporary position. The role involves providing empathetic support to customers facing financial difficulties, managing sensitive conversations, and creating repayment solutions. Required are strong communication skills and experience in customer service or financial support. The position offers a supportive team environment with potential for permanent employment and hybrid working options post-training.

Qualifications

• Experience within customer service, banking, or a financial support environment.
• Confident in managing sensitive discussions with empathy and professionalism.
• Proactive, compassionate, and solutions-driven in approach.

Responsibilities

• Provide support to customers facing financial difficulties.
• Engage with customers over the phone to understand their financial circumstances.
• Create realistic repayment solutions that meet customer and business needs.
• Regularly review customer plans to ensure accuracy and support.