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ISS Facilities Services; Swansea; On-site; GBP 15,000 - 22,000; Full time

Job summary

ISS Facilities Services in Swansea is seeking a friendly Host/Hostess to deliver a welcoming daytime host service. You will act as the main contact for colleagues, manage visitor and meeting room bookings, and support a clean, well-organised workplace.

The role emphasizes great customer service, IT system use, and teamwork to ensure a positive experience for guests and staff across client floors.

Qualifications

• Experience in a corporate, hospitality, reception or customer service environment.
• Confident using IT systems, including Microsoft Office and workplace booking systems.
• Excellent communication and customer service skills with a friendly, professional approach.

Responsibilities

• Act as the main point of contact for colleagues, supporting questions and workplace requests.
• Support the Operations Manager with processes that enhance the colleague experience.
• Build relationships with guests and colleagues, accommodating preferences and special requests.
• Work with the Landlord Reception Team to deliver a consistent workplace experience.
• Manage visitor, meeting room, and desk booking systems across client floors.
• Coordinate shared meeting room bookings and support associated budget management.
• Promote the clear desk policy and maintain high standards of cleanliness across the office.
• Complete monthly walkarounds and audit checks with relevant client and reception teams.
• Support desk management, ensuring cleanliness and maximum availability across the workplace.
• Provide general administration and Facilities Team support as required.

Skills

Customer service

Communication

Teamwork

Tools

Microsoft Office

Workplace booking systems

Job description

Host / Hostess

Working Pattern: Monday to Thursday 08:00 - 16:00

Contract Type: Permanent

Hourly Rate: £13.45

Are you friendly, confident, and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences?

As a Host with ISS UK, you will provide a warm and approachable daytime host service, helping to create a seamless, welcoming, and well-organised workplace.

You’ll be an ambassador for the Facilities Team, working closely with the Reception Team and wider client teams to deliver an exceptional workplace experience.

The Role

Act as the main point of contact for colleagues, supporting questions and workplace requests.

Support the Operations Manager with processes that enhance the colleague experience.

Build relationships with guests and colleagues, accommodating preferences and special requests.

Work with the Landlord Reception Team to deliver a consistent workplace experience.

Manage visitor, meeting room, and desk booking systems across client floors.

Coordinate shared meeting room bookings and support associated budget management.

Promote the clear desk policy and maintain high standards of cleanliness across the office.

Complete monthly walkarounds and audit checks with relevant client and reception teams.

Support desk management, ensuring cleanliness and maximum availability across the workplace.

Provide general administration and Facilities Team support as required.

About You

Previous experience in a corporate, hospitality, reception, or customer service environment.

Confident using IT systems, including Microsoft Office and workplace booking or management systems.

Excellent communication and customer service skills, with a friendly and professional approach.

Ability to work independently, use initiative, and contribute effectively as part of a team.

Motivated, organised, flexible, and committed to delivering consistently high standards.

Good understanding of Health & Safety requirements and the importance of maintaining a safe workplace.

Naturally customer-focused, with the ability to make guests and colleagues feel welcome, valued, and at home within the building.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Location

Swansea, SA1 3LW