Workplace Coordinator

ISS Facility Services UK; Leeds; On-site; GBP 21,000 - 27,000; Part time

Job summary

ISS is seeking a proactive Workplace Coordinator to join our team in a job-share role (Thursday and Friday, 8:00am–4:30pm) based in a shared tenancy office environment in Leeds. You will support a banking client and deliver a first-class workplace, facilities and front of house service.

Responsibilities include managing facilities requests, meeting room bookings, handling helpdesk tickets, coordinating security access, and building strong relationships with stakeholders and contractors to ensure

Qualifications

• Previous experience in hospitality/front of house/workplace/facilities is preferred.
• Strong customer service skills and ability to build relationships at all levels.
• Excellent written and verbal communication skills.
• IT literate with Microsoft Office and booking/management systems.
• Ability to identify issues, take ownership and drive resolutions.
• Professional and confident when interacting with senior stakeholders.
• Strong organisational skills and attention to detail.
• Able to manage multiple priorities in a fast-paced client-facing environment.

Responsibilities

• Act as the primary point of contact for all facilities-related matters across the site.
• Support the smooth day-to-day operation of the workplace and front of house services.
• Monitor and manage helpdesk work orders, ensuring issues are progressed and resolved within agreed service levels.
• Escalate building and facilities issues to the relevant facilities management teams where required.
• Support security processes, including the administration of access passes and adherence to incident management procedures.
• Monitor cleaning standards and ensure agreed service specifications are maintained.
• Manage meeting room bookings, usage, and hospitality requirements, including room setup and clear down.
• Build and maintain strong relationships with stakeholders, visitors, contractors, and colleagues.

Skills

Customer service

Communication skills

IT literacy

Organisational skills

Stakeholder engagement

Multitasking

Tools

Microsoft Office

Booking/management systems

Job description

We are seeking a Workplace Coordinator to join our team in a job share position, working Thursday and Friday, 8:00am to 4:30pm.

This is a hands-on role based within a shared tenancy office environment, supporting a banking client and delivering a first-class workplace, facilities, and front of house service.

Job Description

We are looking for a proactive and professional individual who can confidently manage a variety of responsibilities across facilities management, hospitality, meeting room coordination, and stakeholder engagement.

This role is ideal for someone who enjoys a varied workload and takes pride in delivering exceptional customer service.

Key Responsibilities

• Act as the primary point of contact for all facilities-related matters across the site.
• Support the smooth day-to-day operation of the workplace and front of house services.
• Monitor and manage helpdesk work orders, ensuring issues are progressed and resolved within agreed service levels.
• Escalate building and facilities issues to the relevant facilities management teams where required.
• Support security processes, including the administration of access passes and adherence to incident management procedures.
• Monitor cleaning standards and ensure agreed service specifications are maintained.
• Manage meeting room bookings, usage, and hospitality requirements, including room setup and clear down.
• Build and maintain strong relationships with stakeholders, visitors, contractors, and colleagues.

Professional and Personal Competencies/Qualifications

• Previous experience within a hospitality, front of house, workplace, or facilities environment is preferred.
• Strong customer service skills with the ability to build positive relationships at all levels.
• Excellent written and verbal communication skills.
• IT literate with experience using Microsoft Office and booking/management systems.
• Ability to identify issues, take ownership, and drive resolutions effectively.
• Professional and confident approach when interacting with senior stakeholders.
• Strong organisational skills and attention to detail.
• Able to manage multiple priorities in a fast-paced, client-facing environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenan