Front of House Duty Manager – Live Entertainment Lead

ATG Entertainment; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Birmingham is seeking a Casual Duty Manager to lead the front of house team. In this role, you will ensure exceptional customer service and maintain safety standards. The ideal candidate should have experience in hospitality management and be passionate about delivering memorable experiences. This position offers a vibrant work environment at a renowned venue, contributing to the rich cultural heritage of the city.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy - Dental access and guidance from home

Qualifications

• Proven experience leading customer-facing teams.
• Experience in food and beverage, catering or hospitality is preferred.
• Ability to maintain high standards and develop new business opportunities.

Responsibilities

• Lead and motivate the front of house team on shift.
• Handle feedback from patrons effectively.
• Ensure a safe working environment for staff and visitors.

Skills

Leadership

Customer service

Hospitality management

Food and beverage management

Job description

A leading entertainment company in Birmingham is seeking a Casual Duty Manager to lead the front of house team. In this role, you will ensure exceptional customer service and maintain safety standards. The ideal candidate should have experience in hospitality management and be passionate about delivering memorable experiences. This position offers a vibrant work environment at a renowned venue, contributing to the rich cultural heritage of the city.