Front of House Assistant

Bannatyne Health Club; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health and wellness company in Luton is seeking a Front of House Assistant. The ideal candidate will possess strong interpersonal skills and a passion for exceptional customer service. Responsibilities include greeting guests, managing appointments, and providing information on services. The role requires the ability to work flexible hours, including weekends. This position offers a supportive environment with numerous benefits, including complimentary gym membership and personal development training.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Discounted meals and beverages

Career & Personal Development training

Mental Health and Well-being services

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• A genuine passion for health, wellness, and customer service.
• Excellent organisational skills and multitasking abilities.
• Proven experience in a receptionist or customer-service role.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments for seamless scheduling.
• Handle guest inquiries about spa services and products.
• Ensure the reception area is clean, tidy, and inviting at all times.

Skills

Strong interpersonal and communication skills

Customer-focused attitude

Excellent organisational skills

Multitasking abilities

Ability to establish rapport

Ability to work flexible hours

Proven experience in customer service

Basic computer skills

Job description

Front of House Assistant – Luton

Job Title: Front of House Assistant
Hours: 40 hours per week
Rate of Pay: £12.21 per hour
Location: Luton

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team.

If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Benefits

• Our Perks:确认 B‑Fed – complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave, increasing with tenure
• Free gym membership
• Complimentary gym membership for another person (primarily after 2 years service)
• Discounted Spa Treatments – 30%
  Discounted Spa Goods – 20% ELEMIS Products
• Discounted Meals and Beverages – 50% at the café/bar
• Career & Personal Development training
• Mental Health, Well‑Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

Day in the Life

• Greet and welcome guests with a friendly and professional demeanour
• Dealing with emails, phone calls and face‑to‑face queries
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• Prepare and serve a variety of beverages and light snacks efficiently (if your site has a café bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process
• Handle guest inquiries providing information about spa services, treatments and products
• Process payments and manage the reception area efficiently
• Assist with the promotion of spa services, special offers and retail products
• Ensure the reception area is clean, tidy and inviting at all times
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery
• Ensure all visitors to the site are logged correctly including contractors and guest passes
• Undertake all relevant training required for the role

Qualifications

• Strong interpersonal and communication skills with a customer‑focused attitude
• A genuine passion for health, wellness and customer service
• Excellent organisational skills and multitasking abilities
• Ability to establish rapport, build trust and demonstrate credibility
• Ability to work flexible hours, including weekends and holidays (hours can be from 5:30am to 10:30pm)
• Proven experience in a receptionist or customer‑service role, preferably in the hospitality industry
Proficient in using booking systems and basic computer skills

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience.

You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now andمع join our welcoming team.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!