Front-End Customer Service Manager - Belfast

BM Stores; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer in Belfast is seeking a Customer Service Manager to lead the checkout and cash office areas. In this role, you will ensure excellent service standards, drive team development, and contribute to a positive work environment. Ideal candidates will have retail management experience, strong numeracy skills, and a passion for exceptional customer service. Join us during our exciting growth phase and enjoy competitive salary, bonus potential, and an array of employee perks.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with good people skills.

Responsibilities

• Lead and motivate the front-end team to deliver great service.
• Be an approachable leader for customers and colleagues.
• Coach team members to enhance skills and confidence.
• Oversee stock and cash control procedures.
• Support a great store culture and positive workplace.

Skills

Team leadership

Customer service

Numeracy skills

Problem-solving

People skills

Job description

A leading UK retailer in Belfast is seeking a Customer Service Manager to lead the checkout and cash office areas. In this role, you will ensure excellent service standards, drive team development, and contribute to a positive work environment. Ideal candidates will have retail management experience, strong numeracy skills, and a passion for exceptional customer service. Join us during our exciting growth phase and enjoy competitive salary, bonus potential, and an array of employee perks.