Front Door Receptionist

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional healthcare provider in Swindon is seeking a dedicated individual for a vital role in the Emergency Department. Responsibilities include maintaining patient records, supporting clinicians, and completing administration for urgent arrivals. Ideal candidates will possess excellent communication and organizational skills. Flexibility to work on a 24/7 schedule is essential. This is an opportunity to work in a dynamic healthcare environment that prioritizes patient care and professional growth.

Benefits

Flexible work arrangements

Full training and support

Healthy work-life balance

Qualifications

• Current right to work in the UK, subject to verification.
• Satisfaction of eligibility sponsorship criteria for Skilled Worker visa where applicable.
• Completion of a DBS check.
• Full flexibility to work across the 24/7 front-door reception schedule.

Responsibilities

• Maintain accurate records of Emergency Department and Urgent Care attendances.
• Alert clinicians in UTC if there are any concerns about a patient.
• Complete administration for all arrivals to ED resus.
• Support the Team Leader in undertaking breach validation.

Skills

Excellent communication

Organisational skills

Interpersonal skills

Good keyboard skills

Ability to work independently

Job description

About Our Organisation

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Responsibilities

• Maintain accurate records of all Emergency Department and Urgent Care attendances. Book patients in and update their details, being aware of possible cultural and emotional circumstances.
• Enter patient’s condition on the incident screen and use set criteria and training to decide whether they are to be treated in majors or minors area. Alert clinicians in UTC if there are any concerns about a patient.
• Complete administration for all arrivals to ED resus as a priority and be in resus when the patient arrives, as per tannoy system. Work alongside ED/UTC clinicians, providing and receiving sensitive information.
• Scan all casualty cards and loose history and file casualty cards in date and number order.
• Carry out and complete admission process for all patients being admitted to the hospital through ED and work closely with MAU/AMB CARE to admit all MAU patients through Medway when there is no ward clerk available/out of hours.
• Make appointments for physio, ED consultant, fracture, ENT, TIA, ophthalmology and maxillary facial clinics, using planning skills to ensure patient needs and transport requirements are met.
• Maintain, pull and check patient attendance records for orthopaedic, ED physio, consultant and mental health clinics.
• Support the Team Leader in undertaking breach validation to support both 4‑hour and ambulance handover performance.
• Adapt to 24/7 working and provide full flexibility across the front‑door reception areas of the Emergency Department and Urgent Treatment Centre.

Requirements

• Current right to work in the UK, subject to verification.
• Satisfaction of the eligibility sponsorship criteria for a Skilled Worker visa and salary requirements, where applicable. Not all roles in the Trust are eligible for sponsorship.
• From 4 April 2024, UK immigration policy changes have increased minimum salary levels for skilled workers. For further information visit the UK Visas and Immigration website.
• Completion of a DBS check: £21.50 for a Standard DBS check (recoverable from the first pay) or £49.50 for an Enhanced DBS check (recoverable over the initial two pay periods). Applicants covering the cost of their own DBS check if required.
• Excellent communication, organisational and interpersonal skills.
• Good keyboard skills and the ability to work independently with limited supervision and as part of a team.
• Full flexibility to work across the 24/7 front‑door reception schedule.

Equal Opportunities and Employer Information

Great Western Hospitals NHS Foundation Trust is a Disability Confident Employer; applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

What We Offer

• Support for a healthy work‑life balance through flexible work arrangements with the right to request flexible working upon joining the Trust.
• Full training and support to develop your career within the Trust.
• Opportunity to work in a busy, varied environment at Great Western Hospital, the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system, serving over 1.2 million patient contacts a year.

Additional Information

Applications for this role should be written by the applicant. If artificial intelligence programmes are used, the application may be rejected due to this document being an important part of the assessment process.

Further application guidance and supplementary information are attached. All communication regarding your application will be conducted via email, and you should regularly check your junk/spam folders.

Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.

If we receive a high volume of applications, we may close adverts prior to the published closing date; therefore, we advise you to complete and submit your application as soon as possible.