Front Desk Lead — Flexible Part‑Time Reception Manager

NHS; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice in Greater London is seeking a confident Reception Manager to lead the front-of-house team. This role involves supervising reception staff, managing appointment diaries, and ensuring efficient patient service. Candidates should have experience in a senior reception role, knowledge of EMIS and Docman, and strong leadership skills. A calm and professional demeanor is necessary to thrive in a busy environment. This is a part-time, permanent position offering £16-19 per hour based on experience.

Qualifications

• Previous experience in a senior reception or supervisory role.
• Strong knowledge of managing staff sickness and pay processes.
• Experience in managing appointment diaries and patient queries.

Responsibilities

• Leading, supervising, and developing the reception team.
• Organising reception rota and managing annual leave.
• Managing appointment diaries and ensuring smooth patient journey.

Skills

Leadership skills

Strong communication

Organisational skills

Multitasking ability

IT proficiency

Tools

EMIS

Docman

Job description

A healthcare practice in Greater London is seeking a confident Reception Manager to lead the front-of-house team. This role involves supervising reception staff, managing appointment diaries, and ensuring efficient patient service. Candidates should have experience in a senior reception role, knowledge of EMIS and Docman, and strong leadership skills. A calm and professional demeanor is necessary to thrive in a busy environment. This is a part-time, permanent position offering £16-19 per hour based on experience.