Front Desk Host — Elevate Guest Experience

Aimbridge; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management organization in Manchester seeks a Front Office team member dedicated to enhancing guest experiences. This role involves smooth check-in/out processes, effective communication, and attention to detail in managing reservations. Candidates should possess excellent communication and organisational skills, along with a passion for providing exceptional service. This position offers industry-leading training, development opportunities, and various benefits including hotel discounts and an employee assistance programme.

Benefits

Industry leading training and development opportunities

Hotel discounts portfolio wide

Access to Stream pay system

Employee assistance programme

Uncapped incentives

Staff meals on duty

Qualifications

• Excellent verbal and written communication skills for effective guest interaction.
• Good organisational skills for managing reservations and operations at the front desk.
• Detail-oriented to ensure accuracy in guest information and bookings.
• Basic computer proficiency and experience with relevant software is a plus.

Responsibilities

• Ensure a smooth check-in/out process for guests.
• Keep the Front Office Manager informed of guest feedback.
• Maximise room occupancy and implement up-selling techniques.
• Support colleagues to ensure an exceptional guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

A leading hotel management organization in Manchester seeks a Front Office team member dedicated to enhancing guest experiences. This role involves smooth check-in/out processes, effective communication, and attention to detail in managing reservations. Candidates should possess excellent communication and organisational skills, along with a passion for providing exceptional service. This position offers industry-leading training, development opportunities, and various benefits including hotel discounts and an employee assistance programme.