Front Desk & Guest Experience Specialist (Reception)

Front Office - CBL; City Of London; On-site; GBP 22,000 - 25,000; Full time

Job summary

A hospitality company is seeking a confident Receptionist to join their Front Office Team at their property in London. You will support the provision of unique guest experiences while working various shifts including nights. Ideal candidates will possess excellent guest engagement skills, an ability to adapt, and communicate effectively. This position offers genuine career opportunities and valuable on-the-job training. Perks include a travel allowance, subscription benefits, and staff rates for hotel stays.

Benefits

Career opportunities

On-the-job training

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards

Staff rate for hotel stays

Relocation accommodation

Qualifications

• Exceptional interpersonal skills for guest engagement.
• Flexibility to learn IT quickly.
• Capable of managing diverse guest expectations.

Responsibilities

• Welcome guests warmly and manage their departure experience.
• Proactively accommodate customer needs.
• Ensure shift tasks are carried out to standard.

Skills

Excellent guest engagement skills

Ability to communicate effectively

Willingness to learn IT systems

Good command of English

Second language knowledge

Job description

A hospitality company is seeking a confident Receptionist to join their Front Office Team at their property in London. You will support the provision of unique guest experiences while working various shifts including nights. Ideal candidates will possess excellent guest engagement skills, an ability to adapt, and communicate effectively. This position offers genuine career opportunities and valuable on-the-job training. Perks include a travel allowance, subscription benefits, and staff rates for hotel stays.