Front Desk & Guest Experience Specialist

NOVOTEL; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality company in Leeds is seeking a Reception Team Member to create memorable experiences for guests. You will greet and check in customers, respond to their requests, and promote the hotel's facilities. Ideal candidates have at least 1 year of experience in a customer-facing role and possess a service-focused personality. This position offers benefits such as an employee discount card and opportunities for personal development within the company.

Benefits

Employee benefit card offering discounted rates

Learning programs

Opportunities for career development

Qualifications

• Minimum of 1 year experience in a customer-facing role.
• Service-focused personality is essential.
• Fluency in English.

Responsibilities

• Greet and check-in guests, respond to requests, and settle accounts.
• Provide personalized experiences and promote hotel facilities.
• Upsell opportunities to enhance guest stays.

Skills

Customer service

Attention to detail

Communication

Job description

A leading hospitality company in Leeds is seeking a Reception Team Member to create memorable experiences for guests. You will greet and check in customers, respond to their requests, and promote the hotel's facilities. Ideal candidates have at least 1 year of experience in a customer-facing role and possess a service-focused personality. This position offers benefits such as an employee discount card and opportunities for personal development within the company.