Front Desk Guest Experience Specialist

RBH Hospitality Management; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company is seeking a Guest Service Assistant for the Holiday Inn Express in Edinburgh. In this role, you will provide excellent customer service, ensuring that guests have a memorable experience from check-in to check-out. Responsibilities include handling guest inquiries, processing bookings, and maintaining a professional front desk. Ideal candidates will possess strong communication skills and a welcoming personality. Join a team dedicated to hospitality excellence with attractive employee benefits.

Benefits

Discounted hotel room rates

Enhanced maternity and parental leave

Flexible working arrangements

Free meals on duty

Qualifications

• A welcoming personality who loves connecting with people.
• Strong communication skills and comfort in engaging with guests.
• Sharp attention to detail in handling guest needs and reservations.

Responsibilities

• Be the friendly face that welcomes guests.
• Handle check-ins, check-outs, and guest assistance.
• Process bookings and manage daily tasks efficiently.

Skills

Welcoming personality

Strong communication skills

Attention to detail

Problem-solving ability

Team spirit

Adaptability in a fast-paced environment

Job description

A leading hotel management company is seeking a Guest Service Assistant for the Holiday Inn Express in Edinburgh. In this role, you will provide excellent customer service, ensuring that guests have a memorable experience from check-in to check-out. Responsibilities include handling guest inquiries, processing bookings, and maintaining a professional front desk. Ideal candidates will possess strong communication skills and a welcoming personality. Join a team dedicated to hospitality excellence with attractive employee benefits.