French-Speaking Luxury Customer Care Consultant (Hybrid)

Elemis; United Kingdom; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A luxury skincare company is seeking a French Speaking Customer Care Consultant to provide exceptional service to customers across various channels. This full-time role involves handling customer inquiries, making bookings, and providing product recommendations. Strong communication skills in French and English, along with relevant customer service experience, are essential. The position offers a hybrid working model with three office days and two remote days per week, along with generous staff benefits.

Benefits

Generous Staff Discount on products

Enhanced Maternity & Paternity policies

Generous Holiday Allowance

Company Pension Scheme

Bonus Scheme

Healthcare Cash Plan

Private Medical Insurance

Cycle to Work Scheme

Qualifications

• Fluent in French is essential for communication.
• Experience in call centres preferred for this role.
• Good customer service skills enhance client satisfaction.

Responsibilities

• Deliver luxury customer service across all channels.
• Handle bookings, orders, and respond to customer queries.
• Act as a Brand Ambassador, making product recommendations.

Skills

Fluent in French; written and verbal

Good customer service skills

GCSEs in Maths and English grades A‑C or equivalent

Contact/call centre experience preferred

Fluent in English language

Good administrational skills

General computer literacy

Good numerical skills

Education

GCSEs in Maths and English

Job description

A luxury skincare company is seeking a French Speaking Customer Care Consultant to provide exceptional service to customers across various channels. This full-time role involves handling customer inquiries, making bookings, and providing product recommendations. Strong communication skills in French and English, along with relevant customer service experience, are essential. The position offers a hybrid working model with three office days and two remote days per week, along with generous staff benefits.