French Speaking Customer Service Advisor

Harper Finance; Nottingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading financial services firm in Nottingham is seeking a French Speaking Customer Service Advisor. The role involves responding to customer queries, processing orders, and managing returns. Candidates must be fluent in both French and English. Benefits include a supportive company culture and a hybrid working model, allowing for 2 days in the office. Application details are included in the description.

Benefits

Supportive and diverse company culture

Hybrid working – 2 days in the Nottingham office

Casual dress code

Development opportunity in a global company

Qualifications

• Fully fluent in French and English.
• Able to acquire product knowledge.
• Experience using Microsoft Excel.

Responsibilities

• Respond to customer queries regarding orders via email and telephone.
• Process orders and enter details into in-house systems.
• Manage returns and refunds.

Skills

Fluency in French

Fluency in English

Microsoft Excel proficiency

Job description

French Speaking Customer Service Advisor

Ref: 3821 • Permanent • Nottingham

Harper Recruitment Group is partnering with a leading company to recruit a French Speaking Customer Service Representative to support wholesale and retail customers.

Responsibilities

• Respond to customer queries regarding orders via email and telephone
• Process orders and enter details into in-house systems
• Support delivery queries
• Manage returns and refunds
• Liaise with and coordinate couriers
• Authorize credit notes strictly following company guidelines
• Produce correspondence and confirmations via email
• Demonstrate and develop knowledge of product lines
• Perform other administrative or customer service tasks to support the wider teams

Requirements

• Fully fluent in French and English
• Able to acquire product knowledge
• Experience using Microsoft Excel

Benefits

• Supportive and diverse company culture
• Hybrid working – 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

To apply, please submit your details and CV. This description reflects the responsibilities and requirements of the role and may be subject to change by the employer.