French and Dutch speaking Customer Service Advisor

TEAM Inc.; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading customer experience organisation in London seeks a Careline Advisor who is fluent in French and Dutch. The role involves managing customer queries and engagements across multiple channels, providing top-notch service. Ideal candidates will have a warm and empathetic approach, a passion for food, and strong IT skills associated with CRM tools. Join a dynamic team and make a difference in customer care.

Qualifications

• Fluent in French and Dutch with strong English language skills.
• Excellent communication and interpersonal skills.
• Previous customer care experience, ideally in the food industry.
• Strong IT literacy, especially Google Suite and Microsoft Office.
• Flexible and positive mindset.

Responsibilities

• Acting as the first point of contact for consumers.
• Managing customer interactions across social media platforms.
• Engaging proactively with consumers online.
• Collaborating with experts to deliver top customer experiences.
• Following procedures to meet quality and service standards.

Skills

Fluency in French

Fluency in Dutch

Strong communication skills

Empathy

Customer care experience

Strong IT literacy

Team player

Tools

Google Suite

Microsoft Office

CRM knowledge (e.g., Salesforce)

Job description

This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.

What You’ll Be Doing

• Acting as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.
• Managing customer interactions across multiple channels – including social media platforms such as Facebook and Instagram.
• Proactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand’s tone of voice.
• Working collaboratively with subject matter experts and quality specialists to deliver best‑in‑class customer experiences.
• Following clear procedures and processes to meet quality and service standards.

Qualifications

• Fluent in French and Dutch with strong English language skills.
• Excellent communication and interpersonal skills with a warm, empathetic approach.
• Previous customer care experience (ideally in the food industry).
• Strong IT literacy – Google Suite, Microsoft Office; CRM knowledge (e.g., Salesforce) is a bonus.
• Flexible, positive, and a real team player.
• Passion for food and nutrition.

TeamJobs are delighted to be recruiting for a Careline Advisor – Multilingual Speaker to join a leading customer experience organisation at our London office.