Freight Forwarder

Chartered Institute of Procurement and Supply (CIPS); Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent logistics organization in Greater London is seeking an Export Gateway Operator to manage export airfreight operations. The successful candidate will process shipments, prepare documentation, and ensure compliance with airline and regulatory standards. This role requires strong attention to detail and effective multitasking in a fast-paced environment. The organization offers a competitive salary package and opportunities for growth, combined with benefits such as enhanced annual leave and a company pension plan.

Benefits

Competitive Salary Package

Enhanced Annual Leave

Salary Sacrifice Cycle Scheme

Employee counselling for wellbeing

Company Pension with Life Cover and Critical Illness cover

Qualifications

• Previous experience in export airfreight operations is required.
• Strong understanding of export documentation and customs procedures.
• Reliability and adaptability to multitask in a fast-paced environment.

Responsibilities

• Process and consolidate export airfreight shipments accurately.
• Prepare and check export documentation ensuring compliance.
• Liaise with airlines and handling agents for flight bookings.
• Monitor shipment progress and update systems.
• Handle security screening to meet regulatory requirements.

Skills

Attention to detail

Problem-solving

Customer-focus

Communication

IT literacy

Tools

CW1

Job description

Role Overview

Export Gateway Operator – Feltham, UK – Full Time. A fast‑paced gateway team role handling export airfreight operations.

Responsibilities

• Process and consolidate export airfreight shipments accurately and efficiently.
• Prepare, check, and complete export documentation (AWBs, manifests, customs entries) ensuring compliance.
• Liaise with airlines, handling agents, and internal teams to secure flight bookings and confirm space.
• Monitor shipment progress and update freight management systems.
• Handle security screening and ensure cargo complies with airline and regulatory requirements.
• Build and break down ULDs according to airline specifications and coordinate with warehouse teams for cargo loading.
• Verify and apply correct rates and charges to shipments.
• Ensure adherence to company SOPs, IATA, CAA, and HMRC regulations.
• Proactively identify, communicate, and resolve operational issues to prevent shipment delays.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

Qualifications

• Previous experience in Export Airfreight operations.
• Strong understanding of export documentation, customs, and airline procedures.
• Excellent attention to detail and commitment to accuracy.
• Confident using freight management systems (knowledge of CW1 preferred).
• Customer‑focused with a strong commitment to delivering high‑quality service.
• Reliable, adaptable, and able to multitask effectively in a fast‑paced environment.
• Strong communication and problem‑solving skills with a positive, professional attitude.
• Excellent IT literacy and ability to quickly learn new systems.
• Ability to remain calm under pressure while maintaining excellent service standards.

Benefits

Competitive Salary Package and opportunity to grow within a driven company. Enhanced Annual Leave entitlement from start, increasing with length of service. Salary Sacrifice Cycle Scheme. Employee counselling for wellbeing. Company Pension with Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please apply with your CV without delay. All successful candidates will undergo necessary right‑to‑work checks and referencing.