Freight Coordinator

AGS; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics and freight forwarder located in Feltham is seeking a Freight Operations Account Manager. In this role, you will manage key client accounts, ensuring timely delivery of logistics solutions and maintaining strong relationships. The ideal candidate has over 3 years of experience in freight forwarding and excellent communication skills. This position requires a deep understanding of international trade regulations and the ability to negotiate effectively. Competitive salary offered between £30,000 and £35,000.

Qualifications

• 3+ years experience in freight forwarding or international logistics.
• Proven track record in account management or similar client-facing role.
• Flexibility to travel to designated markets as required.

Responsibilities

• Act as main contact for assigned accounts, building strong relationships.
• Prepare accurate invoices and maintain billing records.
• Coordinate with freight forwarders and negotiate contracts.

Skills

Client-focused solutions

International trade regulations

Account management

Communication skills

Organisational skills

Negotiation skills

Tools

MS Office

Job description

Freight Operations Account Manager

Feltham

£30,000 - £35,000 Base

Our client is a market leader in UK & EU gateway logistics solutions, located in Feltham. They have a rich history, trading since 1999. They offer specialist bespoke solutions for the international freight forwarding industry, e-commerce business, global courier & postal systems.

This role sits within an Operational department working as part of a varied and diverse operation logistics team.

Responsibilities and Duties

Working as a key part of the team, you will be responsible for a wide range of activities. Activities may include :

Client Account Management

• Act as the main contact for assigned accounts, building strong, long-term relationships.
• Ensure timely delivery of solutions and communicate progress to stakeholders.
• Drive growth within existing accounts and resolve escalations to prevent issues.

Billing & Commercial Operations

• Prepare accurate invoices, maintain billing records, and support month-end reporting.
• Work with internal teams to resolve discrepancies and customer inquiries.

Trade & Logistics Coordination

• Coordinate with freight forwarders and third parties for quotes and timely shipments.
• Negotiate contracts and ensure compliance with import / export regulations.

Market & Brand Development

• Partner with marketing to maintain brand visibility and monitor market trends.
• Represent CCL at global conferences and exhibitions.

Team Support

• Provide cover for colleagues during busy periods.

Qualifications and Skills

Essential

• A highly motivated professional with a passion for delivering results.
• Minimum 3+ years’ experience in freight forwarding or international logistics.
• Proven track record in account management or a similar client-facing role.
• Solid understanding of international trade regulations and customs clearance processes (UK and global).
• Demonstrated ability to deliver client-focused solutions and anticipate customer needs.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple projects simultaneously with attention to detail.
• Flexibility to travel to designated markets as required.

Desirable

• Previous involvement in export projects and familiarity with export operations.
• Leadership experience managing projects or small teams.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in MS Office and relevant software tools.
• Strong listening, negotiation, and presentation abilities.
• Additional language skills (e.g., Spanish, Portuguese, Mandarin) are a plus for supporting Asia and Latin American markets.