Freelance Operations Associate - York

Passthekeys; York and North Yorkshire; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading short-let management company in York is seeking a reliable Freelance Operations Associate. This role involves supporting guest experiences and operational tasks on an ad-hoc basis, making it perfect for those seeking flexible work. Candidates should have strong attention to detail, a punctual approach, and preferably some knowledge of short-let hospitality. Pay ranges from £12 to £16 per hour, based on tasks.

Qualifications

• Reliable and punctual approach necessary for guest experiences.
• Experience in short-let hospitality preferred.
• Ability to work under pressure and communicate clearly.

Responsibilities

• Deliver guest essentials to properties.
• Assist guests with check-in and key exchanges.
• Run errands for in-stay guest requests.
• Perform property cleans and linen changes as necessary.
• Conduct spot checks and report maintenance issues.
• Manage linen stock at the local unit.

Skills

Flexible availability

Reliability

Attention to detail

Transport access

Smartphone proficiency

Understanding of short-let hospitality

Knowledge of York

Independent work skills

Basic handyman skills

Job description

Freelance Operations & Housekeeping Associate – York

Freelance, ad-hoc work.

Are you looking for freelance work that fits around your existing commitments?

Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in York. This role is ideal for someone already working part-time or looking to further supplement their income.

About Us

Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Role Overview

As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our York properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly. Please note, this is a freelance role and there are no set hours each week. Work is provided on an ad hoc basis according to need.

Key Responsibilities

• Delivering guest essentials and equipment to properties as needed.
• Assisting guests with check-in, key exchanges and property access.
• Running errands to resolve in-stay guest requests.
• Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol.
• Conducting spot checks and reporting maintenance issues.
• Assisting with linen stock management at the local storage unit.
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.

What We’re Looking For

• Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice.
• A reliable and punctual approach as our guests experience depend on a timely approach.
• High standards and attention to detail, especially when it comes to cleaning and presentation.
• Access to your own transport (car, scooter or bike) to move efficiently around York with supplies.
• Confident using a smartphone and mobile apps for job tracking and communication.
• An understanding of short-let hospitality (e.g. Airbnb) and guest expectations.
• A good working knowledge of York.
• Ability to work independently, troubleshoot under pressure, and communicate clearly with the Territory Management Team.
• Basic handyman skills are a bonus — and having your own tools is essential for these tasks.

Pay: £12.00 - £16.00 /hour (depending on the task)