Free People Stylist (8 Hrs)- Edinburgh, Scotland

URBN; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company seeks a Key Holder to assist in managing store operations in Edinburgh. The ideal candidate will promote a positive shopping environment, drive sales through personalized customer service, and lead team initiatives. Responsibilities include overseeing store procedures, teaching product knowledge, and ensuring compliance with company policies. Join us for a rewarding career with growth and development opportunities, along with attractive employee discounts and benefits.

Benefits

Work-life balance initiatives

Employee Assistance Program

Discounts on external gym memberships

Private Medical Insurance

Employee discount across all brands

Season ticket loan

Cycle to work scheme

Structured support for development

Qualifications

• Ability to inspire and lead a team in a retail environment.
• Experience in driving sales and ensuring an engaging customer experience.

Responsibilities

• Supervise store operations and manage customer interactions.
• Drive sales and enhance customer experience through personalized service.
• Participate in daily opening and closing procedures.

Skills

Energy and positivity

Relationship building

Verbal communication

Adaptability in fast-paced environments

Job description

Location

94 George Street, Edinburgh, EH23DF United Kingdom

Role Summary

A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.

What You’ll Be Doing

Brand Experience

• Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
• Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.

Leadership & Team Management

• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools

Visual & Business Operations

• Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication & Relationships

• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
• Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
• Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

What You’ll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.