Free People 8 HR Stylist - Hampstead, London

Free People; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A retail fashion brand in London is seeking a Customer Experience Specialist to enhance customer interactions and uphold store standards. The ideal candidate will have excellent communication skills, a positive attitude, and flexibility in scheduling. This role comes with attractive perks including a generous discount, wellness programs, and support for work-life balance.

Benefits

Life Leave

Employee Assistance program

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Qualifications

• Energy and happiness that is contagious to those around you.
• Experience being a team player.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Exceed customer service expectations.
• Build genuine relationships with customers.
• Maintain store merchandising and operational standards.

Skills

Clear verbal communication skills

Ability to thrive in a fast-paced environment

Builds relationships naturally

Eagerness to learn and grow

Job description

Location

This position is located at 25-27 Hampstead High Street, London, NW31QA United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You\'ll Be Doing

• Exceed the customer’s service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

What You\'ll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#FreePeople#LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.