Fraud Specialist

Zopa Ltd; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company in Manchester is seeking a Fraud Specialist to investigate and manage fraud cases across various products. The ideal candidate will have proven experience in fraud detection within financial institutions and possess strong communication skills. This hybrid role involves working on-site 2-3 days a week with flexible working arrangements, including remote work. Candidates should have knowledge of fraud laws and the ability to provide effective customer service. Join us for a fulfilling career in a supportive work environment.

Benefits

Flexible working arrangements

Collaborative work environment

Opportunity to work abroad for up to 120 days a year

Qualifications

• Proven experience in fraud detection/prevention role within a financial institution.
• Knowledge of Fraud and AML laws and regulations.
• Familiarity with Cifas and Visa.

Responsibilities

• Review and manage daily fraud cases.
• Conduct end-to-end investigations into suspected fraud.
• Maintain clear communication with customers during investigations.

Skills

Attention to detail

Excellent communication

Customer service skills

Ability to prioritize tasks

Adaptability in fast-paced environment

Tools

Salesforce

Job description

Overview

Fraud Specialist at Zopa, you will be responsible for reviewing and managing daily fraud cases, as well as investigating fraud cases across all Zopa products. This role requires a keen eye for detail, the ability to gather key evidence to support a claim or investigation (including experience in document review and call listening of suspicious contacts), and an inquisitive nature. Working pattern: This is a hybrid role, with the team working in the office three days a week. Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu. In addition, you will be required to work on two bank holidays per year, for which you will receive time off in lieu. A day in the life: Conduct end-to-end investigations into suspected fraud cases, ensuring findings are clearly documented and outcomes are well-reasoned Review fraud claims and suspicious activity alerts, gathering relevant evidence and escalating where appropriate Maintain clear communication with customers during investigations, managing expectations and providing updates Support fraud prevention through risk-based decisions on applications and transactions, ensuring compliance with regulatory requirements Liaise with external parties (e.g., banks, law enforcement, fraud prevention agencies) when required to share intelligence or resolve cases Escalate suspected first-party fraud and contribute to internal reporting processes Provide guidance, training, and support to colleagues on fraud-related queries and referrals Assist team leaders and seniors with ongoing fraud prevention initiatives and process improvements. About you: Proven experience of working in a similar fraud detection/prevention role within a financial institution Previous experience and knowledge of the use of Cifas and Visa Knowledge of Fraud and AML laws and regulations High level of attention to detail with regard to documentation examination Excellent communication and customer service skills Ability to work under pressure and able to prioritise tasks and cases Adaptable in a fast-paced environment A team player that acts with integrity and treats our customers and associates with respect Bonus points for: Previous experience using Salesforce Have knowledge of the rules, regulations and reputational risks to further improve the fraud investigation's processes Experience working across multi-products. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) You'll also have the option of working from abroad for up to 120 days a year!

Additional Information

• But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.
• Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.
  Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.