Fraud Operations Advisor - Customer Service (Hybrid)

TSB Bank; Swansea; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant for its Transactional Fraud Operations in Swansea. This full-time, fixed-term role offers a base salary of £24,000, plus a cash allowance and a comprehensive benefits package, including private healthcare and a pension plan. The successful candidate will support customers over the phone, ensuring a high-quality customer experience while helping to prevent financial fraud. Flexibility and supportive working arrangements will be provided once competency is achieved.

Benefits

25 days holidays plus bank holidays

Private Healthcare

Variable Pay Award based on performance

Fantastic company pension

Hybrid working arrangements

Qualifications

• Enthusiastic and conscientious individuals with strong communication skills.
• Ability to build relationships and effectively address customer needs.

Responsibilities

• Answer calls from customers with banking concerns.
• Provide clear information and support based on customer needs.
• Protect customers and the business from financial fraud.

Skills

Communication

Customer service

Relationship building

Job description

A leading financial institution is seeking a Customer Service Consultant for its Transactional Fraud Operations in Swansea. This full-time, fixed-term role offers a base salary of £24,000, plus a cash allowance and a comprehensive benefits package, including private healthcare and a pension plan. The successful candidate will support customers over the phone, ensuring a high-quality customer experience while helping to prevent financial fraud. Flexibility and supportive working arrangements will be provided once competency is achieved.