Fraud Customer Care Specialist

TSB Bank plc.; Swansea; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent banking institution is seeking a dedicated individual to provide exceptional service to customers. The role requires direct communication with customers to address their banking queries and build strong relationships. Offering a competitive salary of up to £26,160 with benefits including a pension scheme and private healthcare. Candidates should be enthusiastic about learning and growing within the banking sector and be ready to work on-site in Swansea initially, transitioning to a flexible schedule post-training.

Benefits

Flexible benefits package

Private Healthcare

25 days holidays plus bank holidays

Company pension contribution

Qualifications

• Ability to communicate effectively with customers.
• Strong listening skills to identify customer needs.
• Willingness to learn and develop banking knowledge.

Responsibilities

• Answer customer calls and provide information.
• Build rapport with customers to enhance service.
• Support customers with their banking queries.

Skills

Communication skills

Relationship building

Problem-solving

Job description

A prominent banking institution is seeking a dedicated individual to provide exceptional service to customers. The role requires direct communication with customers to address their banking queries and build strong relationships. Offering a competitive salary of up to £26,160 with benefits including a pension scheme and private healthcare. Candidates should be enthusiastic about learning and growing within the banking sector and be ready to work on-site in Swansea initially, transitioning to a flexible schedule post-training.