Fraud & Complaints Analyst — 3-Month Contract

Bristol Industrial; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A renowned corporate brand in London is seeking a temporary Complaints Handler for three months to ensure marketplace integrity by investigating fraud. You will conduct thorough reviews of customer claims and assess disputes while providing feedback to improve fraud detection methods. The ideal candidate has a strong attention to detail, exceptional communication skills, and a proactive approach to learning. This role offers valuable experience in a supportive environment.

Qualifications

• Previous experience in an administrative or investigative role.
• Proactive attitude and willingness to take on new responsibilities.
• Curiosity to learn in fraud prevention.

Responsibilities

• Conduct thorough reviews of customer claims.
• Assess supporting evidence to evaluate disputes.
• Analyse fraud signals for comprehensive assessments.
• Provide feedback on fraud detection policies.

Skills

Attention to detail

Communication skills in English

Analytical skills

Proficiency in Google or Microsoft documents

Job description

A renowned corporate brand in London is seeking a temporary Complaints Handler for three months to ensure marketplace integrity by investigating fraud. You will conduct thorough reviews of customer claims and assess disputes while providing feedback to improve fraud detection methods. The ideal candidate has a strong attention to detail, exceptional communication skills, and a proactive approach to learning. This role offers valuable experience in a supportive environment.