Franchise Growth Lead

Yum! Brands; Woking; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global fast-food company is seeking a Franchise Growth Lead for the KFC CEE region in Woking, UK. This role encompasses both tactical and operational responsibilities, focusing on improving customer experience and franchise profitability while fostering strong relationships with franchisees. The ideal candidate will provide operational support, develop high-performing leadership culture, and drive franchise strategy. Success will be measured by continuous improvement of KPIs and franchise support initiatives.

Qualifications

• Experience in overseeing franchise operations and customer experience.
• Strong leadership skills to develop and guide franchise operations.
• Ability to build strong relationships with franchisees.

Responsibilities

• Oversee KFC CEE Franchisees and improve customer experience.
• Develop franchise strategy at market level.
• Foster strong partner relationships with franchisees and provide operational support.

Job description

The role of KFC CEE Franchise Growth Lead is both a tactical and operational role that covers the oversight of KFC CEE Franchisees by owning the executional areas of Customer Experience Improvement, People & Culture , Sales & Profit Growth and Compliance through the implementation of the World Class Operations (WCO) framework.

Success will be measured through the continuous improvement and upholding of WCO KPIs (including but not limited to OSAT - taste, speed, accuracy & BB across all sales channels, ROCC, RGM certified, SSSG / TG, W EBITDA…)

KFC CEE is a business with more than stores, franchisees and Bio USD with the ambition to double size by .

KFC CEE Franchise Growth Lead will

Work with cross functional teams to define Franchise strategy at Market level

Foster strong partner relationships with Franchisees that cultivates an open exchange of ideas and information sharing that will help develop future programs that add value to franchise support

Build strong relationships across all facets of the organization to provide leadership Franchisee Operations Leads

Provide operational support to Franchise principal Operators from guidance on strategic direction to day-to-day operations

Develop a culture of high performing heart-led leadership to unleash Franchisee capability and growth