Forward Deployed Engineer

Easol; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading experience commerce platform in London seeks a Forward Deployed Engineer to drive acquisition for music and adventure businesses. In this role, you will showcase technical strengths of a configurable platform through compelling sales presentations and demos. Collaborating with Sales and Customer Success, you will identify complex requirements, ensuring solutions meet growth objectives. This position offers innovative perks including remote work options and a supportive environment for all employees. Join a dynamic team focused on delivering exceptional value to creators.

Benefits

Work from anywhere for up to 3 weeks a year

Thrive allowance for wellness activities

Vitality healthcare including optical and dental care

Monthly contribution towards mobile phone contract

Annual personal development budget

33 days of holidays including public holidays

Qualifications

• Proven leadership in solutions consulting with a strong track record.
• Deep technical acumen for understanding SaaS solutions.
• Exceptional communication abilities capable of engaging diverse audiences.
• Expert-level discovery skills to uncover customer challenges.
• Extensive experience with enterprise-grade B2B SaaS platforms.
• Collaborative leadership mentality in a cross-functional environment.
• Continuous learner with strong commercial awareness.

Responsibilities

• Deliver clear, compelling product demos both remote and on-site.
• Highlight Easol’s ecosystem and elevate creators' offerings.
• Own end-to-end technical delivery across deployments.
• Build full-stack systems that accelerate learning and integrate seamlessly.
• Partner with Sales for deep discovery and tailored demos.
• Collaborate with Customer Success for smooth handover and onboarding.

Skills

solutions consulting

pre-sales expertise

SaaS solutions

communication skills

strategic questioning

collaborative leadership

commercial awareness

Job description

Easol is the leading all-in-one 'experience commerce' platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe’s biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.

The Role

Join our growing Customer Success team as a Forward Deployed Engineer, where you’ll serve as the technical authority driving the acquisition of new creators across music, adventure travel, entertainment and experience-based businesses. In this role, you’ll champion the technical strengths and extensibility of Easol’s configurable platform showcasing how our architecture, integrations and data capabilities align with the evolving operational needs of modern experience creators.

You’ll design and deliver compelling solution narratives through technically robust sales presentations, discovery sessions, and live product demonstrations that illustrate not just feature capability, but the end-to‑end commercial value and measurable business impact Easol can unlock.

Acting as a strategic partner throughout the pre‑sales cycle, you’ll surface and qualify complex business and technical requirements, translate them into scalable solutions and identify high‑value opportunities where Easol’s platform can drive efficiency, revenue growth, and long‑term success for both our creators and the Easol ecosystem.

Responsibilities and Duties

• Deliver clear, compelling, and technically robust product demos both remote and on‑site that showcase Easol’s architecture and full platform value.
• Highlight Easol’s ecosystem including the website builder, checkout, Paystack payments, and custom workflows to show how creators can elevate their offerings.
• Own end‑to‑end technical delivery across deployments from prototype to production ensuring solutions drive measurable value.
• Build full‑stack systems that accelerate learning, unlock commercial impact, and integrate seamlessly with creator operations.
• Partner with Sales on deep discovery to understand requirements and tailor demos, solution narratives, and ROI stories.
• Embed with creator teams to understand operational needs, guide adoption, and ensure solutions meet growth objectives.
• Dive into platform features and integrations to create customised demos, workflows, and proofs‑of‑concept.
• Contribute hands‑on code when needed to maintain clarity, momentum, and quality.
• Identify and articulate high‑value opportunities such as revenue optimisation, efficiency gains, and conversion uplift.
• Scope work, plan delivery, and remove blockers while balancing speed, scope, and quality.
• Keep cross‑functional teams aligned through clear communication, progress updates, and strong follow‑through.
• Stay current on industry trends, competitive technologies, and creator vertical needs to keep pre‑sales and delivery strategies sharp.
• Collaborate with Customer Success for smooth handover, documentation, configuration, and onboarding.
• Work with Marketing to refine messaging, demo assets, and value propositions for target creator verticals.
• Codify effective patterns into tools, playbooks, and reusable technical assets.
• Provide structured field feedback to Product and Research to improve platform and model performance.
• Use AI to streamline demo preparation, automate pre‑sales tasks, and accelerate customised solution delivery.
• Apply AI insights to analyse customer data, identify opportunities, and improve forecasting and solution design.
• Champion adoption of emerging AI tools to boost productivity and enhance demo environments.

Experience / Required Skills

• Proven leadership in solutions consulting or pre‑sales, with a strong track record guiding customers through complex technical and operational evaluations. Demonstrated ability to translate intricate solution architectures into clear, outcome‑focused value propositions for senior stakeholders
• Deep technical acumen with the ability to rapidly understand, dissect, and articulate sophisticated SaaS solutions, acting as a trusted advisor throughout the entire pre‑sales cycle
• Exceptional communication and storytelling abilities, both written and verbal, capable of engaging diverse audiences ranging from technical practitioners to C‑level executives. Able to distil complexity into clarity without oversimplifying critical details
• Expert‑level discovery skills, including the ability to ask incisive, strategic questions that uncover customer challenges, map solution fit, and influence decision‑making across multiple personas
• Extensive experience working with configurable, customised, or enterprise‑grade B2B SaaS platforms, ideally within multi‑stakeholder or multi‑workflow environments. Comfortable shaping tailored solutions and building confidence in their long‑term value
• Collaborative leadership mentality, operating as a cross‑functional partner to sales, product, engineering, and customer success. Demonstrates the ability to coach others, elevate team performance, and contribute to scalable best practices for the wider go‑to‑market organisation
• Continuous learner with strong commercial awareness, staying ahead of industry trends, emerging technologies, and evolving customer expectations. Able to integrate new knowledge into solution strategy, thought leadership, and team enablement

What You'll Enjoy About Easol

• 🧠 You’ll have real visibility of what's happening in the business. We have weekly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction
• 🗣 There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas – no egos here!
• 🌏 You’ll have access to our incredible perks, such as a 'work from anywhere', where you can travel to a destination of choice and work remotely for up to 3 weeks a year, utilise our 'Thrive' allowance to pay for massages, gym classes, gigs or anything that helps you thrive!
• 🏥 We have Vitality healthcare, inclusive of optical, dental & audiological care.
• 💰 In addition to that, we offer a monthly contribution towards your mobile phone contract, an annual personal development budget and support to choose your own equipment and a lot more!
• ✈ You’ll have 33 days of holidays, inclusive of public holidays
• 🌱 Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive