Food Store Team Manager: Customer Experience Leader

Marks and Spencer plc (UK); Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a talented individual to enhance store profitability by driving exceptional customer service and developing a skilled team. The role involves supporting the implementation of retail strategies, managing performance, and ensuring a safe and welcoming environment. Ideal candidates will have strong leadership skills and a proven ability to use data to improve store performance. Join us in creating an inspiring shopping experience for our customers.

Qualifications

• Strong ability to lead a team and deliver excellent customer service and KPIs.
• Good understanding of commercial, visual, operational and people processes.
• Ability to coach and develop team performance effectively.

Responsibilities

• Support the growth and profitability of the store through effective retail strategies.
• Role model great customer service.
• Recruit and develop talent within the customer assistant team.
• Ensure legal and safety compliance in all store operations.
• Use feedback and data to drive performance improvements.

Skills

Customer service

Team leadership

Coaching and training

Data analysis

Communication

Flexibility and adaptability

Performance management

Job description

A leading retail company is seeking a talented individual to enhance store profitability by driving exceptional customer service and developing a skilled team. The role involves supporting the implementation of retail strategies, managing performance, and ensuring a safe and welcoming environment. Ideal candidates will have strong leadership skills and a proven ability to use data to improve store performance. Join us in creating an inspiring shopping experience for our customers.