Food Shift Lead: Drive Service, Ops & Team Performance

Marks and Spencer plc (UK); Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Liverpool seeks an Operations Lead to oversee the fill operation and maintain high standards on the sales floor. The successful candidate will take responsibility for coordinating resources, coaching colleagues, and driving product presentation standards. Strong leadership and customer service skills are essential. The role demands effective communication and a focus on training and development to ensure operational excellence. This position includes an unsocial premium for late hours worked.

Benefits

Unsocial hours premium

Qualifications

• Experience in managing operational teams in a retail environment.
• Demonstrated ability to lead and develop team members.
• Strong understanding of customer service principles.

Responsibilities

• Lead the fill operation and coordinate resources effectively.
• Coach colleagues on best practices to optimize productivity.
• Ensure a clean, safe, and welcoming store environment.
• Deliver excellent customer service and feedback management.
• Support store leadership with operational tasks.

Skills

Team leadership

Customer service

Operational management

Coaching and development

Communication skills

Digital competency

Job description

A leading retail company in Liverpool seeks an Operations Lead to oversee the fill operation and maintain high standards on the sales floor. The successful candidate will take responsibility for coordinating resources, coaching colleagues, and driving product presentation standards. Strong leadership and customer service skills are essential. The role demands effective communication and a focus on training and development to ensure operational excellence. This position includes an unsocial premium for late hours worked.