Responsibilities
- Conduct food safety and health & safety inspections and records audits at client premises.
- Produce compliance reports and practical recommendations for clients following each visit.
- Deliver risk assessments, including occupational, manual handling and PPE, particularly in hospitality environments.
- Support new client onboarding, including the implementation of our digital compliance platform, ALERT65.
- Provide tailored advice, consultancy and training to clients across a wide range of environments.
- Act as Account Manager for a number of clients – typically individual or small group hospitality operators.
- Conduct investigations into allegations such as food poisoning, allergen incidents or foreign body contamination.
- Participate in our Advice Line rota, offering reactive expert guidance and managing investigations.
- Offer constructive feedback to internal teams, including IT and Operations, to support continuous improvement.
- Engage in internal training (CPD) and team development.
- Manage communications efficiently – respond to client and internal queries in a timely and professional manner.
Qualifications
- Solid background in food safety and health & safety auditing, ideally in hospitality.
- Minimum Level 4 Food Safety qualification required; a BSc in Environmental Health or equivalent industry experience highly desirable.
- Experience auditing high‑risk operations such as hotels with spa or swimming pool facilities is a distinct advantage.
- Excellent time‑management, communication and organisational skills – you’ll need to manage a busy and varied caseload.
- Adaptable, relationship‑led approach – client experience is everything to us.
- Valid driving licence and car, as travelling to clients regularly is required.
Who You Are
- Personable and customer‑focused, with the ability to build long‑term client relationships.
- Confident and constructive – able to influence change and drive high standards.
- Self‑motivated with strong problem‑solving and process‑thinking capabilities.
- A true team player who contributes to a positive, proactive culture.
With offices in London and Wellingborough, Food Alert is a leading food safety and health & safety consultancy working across the UK. We specialise in the hospitality sector supporting standout names like BrewDog, Dishoom, The Ivy Collection, and Citizen M, while also serving clients in retail, leisure, education and healthcare.
We’re part of The Citation Group, one of the UK’s leading providers of Health & Safety, HR, Employment Law and ISO services. With 110,000+ clients, 15 acquisitions in 3 years and backing from KKR, Hg Capital and HarbourVest, our growth is accelerating – and we want you to be part of it. At Citation we don’t just provide jobs; we build careers that inspire and empower. We’re a fast‑paced, forward‑thinking group that values action over politics, people over process and passion in everything we do.
Benefits
- Tailored on‑the‑job training, mentoring and progression support.
- 25 days’ holiday + bank holidays + 3 ‘gift days’ over the festive period.
- Additional leave benefits (e.g. marriage week, new grandparent leave).
- Enhanced sick pay and life insurance.
- Employee Assistance Programme.
- Healthcare cash plan including discounted gym membership.
- Referral bonuses, incentive vouchers and team socials – we know how to celebrate!