Food Safety & Compliance Manager

Marks & Spencer Plc; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Greater London is seeking a Food Safety & Compliance Manager to lead its Food Safety & Compliance strategy. The role involves safeguarding people and the brand, ensuring legal compliance, and implementing food safety policies. Candidates should have expertise in food safety and compliance, strong analytical and communication skills. The position offers various perks, including discounts, competitive holidays, and well-being support to enhance your work-life balance.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

Paid volunteer day

Responsibilities

• Develop and maintain Group Food Safety & Compliance policy.
• Design learning solutions for colleagues on safety culture.
• Lead inspection strategies to monitor compliance across stores.
• Manage incidents and implement preventive measures.
• Partner with regulatory bodies to deliver sustainable compliance.

Skills

Food Safety expertise

Compliance management

Data analysis

Organizational skills

Communication skills

Education

Food Safety Level 3 & 4

HACCP Level 3 & 4

Allergens Level 3

Job description

FHSC Support Manager

We’re looking for a Food Safety & Compliance Manager to join our Food Operations & Trading team. This is a pivotal role in protecting our people, customers, brand, property and profit by leading the Group Food Safety & Compliance strategy across Retail, Convenience and Logistics.

You’ll bring deep expertise in food safety and compliance, ensuring M&S not only meets its legal obligations but also sets the standard for safe, responsible trading. From developing policies and inspection strategies to responding to incidents and external enforcement, you’ll play a critical role in safeguarding our business and driving continuous improvement.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do

Your key accountabilities will include:

• Developing and maintaining Group Food Safety & Compliance policy, procedures and HACCP systems.
• Designing learning solutions to upskill colleagues and embed a strong safety culture.
• Leading the inspection and verification strategy to monitor compliance across stores.
• Managing incidents, customer complaints and enforcement actions, implementing preventive measures.
• Partnering with regulatory bodies, suppliers and internal stakeholders to identify risks, improve standards and deliver sustainable compliance.

Who you are

• Your skills and experience will include:
• Qualified in Food Safety Level 3 & 4, HACCP Level 3 & 4 and Allergens Level 3.
• Strong expertise in food safety, compliance and incident management.
• Excellent organisational, communication, coaching and influencing skills.
• Ability to analyse data to identify risks, trends and root causes.
• Resilient, flexible and able to manage multiple priorities in a fast-paced environment.

As a leader, you will:

• Build strong relationships across the business and with external partners.
• Communicate clearly and openly, ensuring colleagues understand expectations and business priorities.
• Coach, influence and support others to deliver high standards.
• Recognise high performance and help colleagues overcome challenges.
• Champion change, embedding improvements for lasting impact.

What’s in it for you?

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application.

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