Food Hall Operations Leader & Customer Experience Coach

Sainsbury's; Tudhoe; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading supermarket chain in the UK is seeking a Food Manager to enhance store operations, focusing on exceptional customer service and team leadership. The ideal candidate will have a proven track record in managing teams in a fast-paced retail or food service environment and will be responsible for driving performance and supporting staff development. This position offers various benefits, including employee discounts and an annual bonus scheme.

Benefits

10% discount on store purchases

Annual bonus scheme based on performance

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Wellbeing support services

Cycle to Work scheme

Special offers on gym memberships and retail vouchers

Qualifications

• A track record of delivering exceptional customer experiences and coaching others.
• Experience leading teams in a dynamic, customer-facing environment.
• Proven success in delivering against a range of KPIs.

Responsibilities

• Manage compliance to processes and ensure a great customer experience.
• Oversee the performance of the store and its staff.
• Assume overall responsibility for store operations when needed.

Skills

Customer service

Team leadership

KPI delivery

Performance management

Job description

A leading supermarket chain in the UK is seeking a Food Manager to enhance store operations, focusing on exceptional customer service and team leadership. The ideal candidate will have a proven track record in managing teams in a fast-paced retail or food service environment and will be responsible for driving performance and supporting staff development. This position offers various benefits, including employee discounts and an annual bonus scheme.