Food & Beverage Team Member

National Trust; Shipton by Beningbrough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charitable organization in Shipton by Beningbrough is looking for a Food and Beverage Team Member. In this role, you will be essential in providing memorable experiences for visitors by delivering outstanding service. Responsibilities include welcoming guests, serving food and drinks, and keeping the café clean. This position offers flexible shifts and a supportive training environment. Join us to be part of a welcoming team committed to exceptional hospitality.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Gym membership discounts

Flexible working

Qualifications

• Happy to work in a team or independently.
• A people person who cares about providing great service.
• Enthusiastic and willing to learn.

Responsibilities

• Welcome and look after everyone who comes to the café.
• Take payments, make drinks, and serve food to visitors.
• Maintain cleanliness of the restaurant and assist the kitchen team.

Skills

Teamwork

Customer service

Adaptability

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Contract information

Contract type: zero‑hour contract – we can’t guarantee a set number of hours each week. We aim for a consistent work pattern, but flexibility is needed as schedules may change based on business needs. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Contract duration: fixed‑term contract until 1st November 2026.

Hours/working pattern: we offer a number of shifts each week to match your needs, usually between 2‑5 depending on your availability. Shifts are usually 5‑7 hours long, taking place between 8 am and 6 pm.

Salary: £12.25 per hour.

Interview date: Interviews will take place on either Monday 2nd or Saturday 7th February.

Potential start date: late February/early March.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What you'll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

Your main tasks will involve serving the visitors (taking payments through the till, making drinks, plating up food, scooping ice cream) as well as ensuring the restaurant is kept in a clean and welcoming condition (pot washing, clearing tables). There may also be some aspect of working with the kitchen team in helping to prepare the food on site.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

• happy to work in a team or on your own initiative.
• a people person, who cares about giving great service.
• enthusiastic and willing to learn.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work‑life balance. Please read our package below to see what benefits we offer you.

Benefits

• Substantial pension scheme of up to 10 % basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.