Food & Beverage Team Leader

VERA Security, Inc.; Warminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned hospitality service provider in Warminster is looking for a dynamic individual to lead a passionate team in delivering exceptional customer service. The role focuses on supervising staff, ensuring high standards of food presentation, and identifying new opportunities for income generation. Ideal candidates will have excellent communication skills, a strong focus on customer satisfaction, and the ability to inspire and motivate their team, all while ensuring compliance with health and safety standards.

Benefits

Health cash plan

Pension contribution match up to 10%

Discounted gym membership

Free entry to NT properties

20% off in Retail and Food & Beverage outlets

Qualifications

• Experience in a supervisory role in a customer service environment.
• Ability to lead and motivate teams effectively.
• Knowledge of health and safety compliance requirements.

Responsibilities

• Lead and supervise a team to deliver exceptional customer service.
• Ensure food and drink orders are presented beautifully.
• Identify new income opportunities to maximize profits.

Skills

Customer focused

Great communication skills

Passionate about food

Creative and proactive

Inspirational leader

Health & Safety compliance awareness

Job description

Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service? If so this role could be for you.

What it's like to work here

A 2,650 Palladian mansion with a world-famous landscape garden, it’s no surprise that Stourhead is one of our busiest and ‘best loved’ properties. It’s a centrepiece of the community and the high level of repeat regular visitors make it a hugely rewarding place to work. With a huge catering operation and sizable retail outlet, the 50 strong team work closely with local partners and businesses. Whether you want to work indoors, outdoors, in the ice cream parlour or restaurant, there are opportunities for everyone at Stourhead.

What you'll be doing

You’ll love leading a small team, and with your passion for food and ability to identify new income opportunities, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.

Ensuring the team are competently trained and compliant with relevant legislation, you’ll also make sure every food and drink order is beautifully presented and served with a smile. You’ll work with your team to ensure the outlet is well presented and tables are cleared efficiently.

You’ll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.

Who we're looking for

To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:

You’ll need to be;

• Customer focused with great communication skills both verbal and written
• Passionate about food
• Creative and proactive and love seeking out new opportunities
• An inspirational leader
• Confident supervising teams – rotas, managing absence, giving feedback
• Aware of Health & Safety compliance requirements

The package

• Health cash plan – from as little as £3.09 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership at over 100 leisure facilities across the country

Looking after your career

• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our Retail and Food & Beverage outlets
• Discount up to 35% off a National Trust holiday cottage booking

If you have not heard from us within 3 weeks of your application, please assume you have not been selected for an interview on this occasion. Thank you and good luck.