Food & Beverage Supervisor

Novotel London Excel; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel in London is seeking a Hospitality Manager to oversee Food & Beverage Operations. The ideal candidate will have strong leadership skills and experience in hospitality. Responsibilities include team management, quality control, and ensuring exceptional customer service. The role offers benefits such as a discount card for Accor Hotels and opportunities for training and development, making it a rewarding position for those passionate about the hospitality industry.

Benefits

Service Charge

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotel

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Qualifications

• Strong experience in a similar hospitality role.
• Ability to lead by example.
• Fluent in English.
• Valid right to work in the UK.

Responsibilities

• Assist in leading and training the Food & Beverage Operations team.
• Supervise duties among team members effectively.
• Ensure standards are maintained across all outlets.
• Monitor customer service and food quality.
• Manage staff schedules during peak times.
• Handle customer feedback and complaints efficiently.
• Assist in inventory management and stock control.

Skills

Interpersonal skills

Problem-solving abilities

Leadership

Fluent in English

Job description

Company Description

Join us at Accor, where life pulses with passion! ?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

What you will be doing :

• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties to team members effectively
• Ensure brand standards are maintained across all food and beverage outlets
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Monitor and maintain excellent customer service standards
• Manage staff rotas and schedules to ensure optimal coverage during peak times
• Conduct regular quality checks on food and beverage items
• Handle customer feedback and complaints professionally and efficiently
• Assist in implementing new menu items and seasonal promotions
• Ensure compliance with health and safety regulations and food hygiene standards
• Participate in staff recruitment and performance evaluations
• Assist in inventory management and stock control
• Collaborate with other departments to enhance overall guest experience
• Support the organisation of special events and functions
• Contribute to the development and implementation of marketing strategies for food and beverage outlets

What is in it for you :

• Service Charge
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• And much more!

Qualifications

What we are looking for :

• Strong experience in a similar hospitality role
• Interpersonal and problem solving abilities and the ability to lead by example
• Fluent in English
• Right to work in the UK

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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