Food & Beverage Assistant

Aldwark Manor Estate; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in York and North Yorkshire is seeking a Food and Beverage Assistant to deliver exceptional customer service and food service. Responsibilities include ensuring tables are set correctly, serving drinks, and maintaining hygiene standards. The ideal candidate will possess strong communication skills, experience in a bar or restaurant setting, and the ability to work well in a team environment. A passion for service and guest satisfaction is essential.

Benefits

Apprenticeship and other development opportunities

Share of gratuities

Hospitality Rewards platform

Employee Assistance Program

Free meals on duty

Refer a friend bonus

Free golf for yourself and discounted for friends and family

Uniform provided

20% Food and Beverage Discount when dining at our Hotel

Responsibilities

• Assist in food service and provide excellent customer service.
• Ensure bar checks are received in the kitchen.
• Lay up Bar tables correctly before serving.
• Clear tables in an appropriate manner.
• Serve drinks with correct techniques.
• Handle customer comments or complaints appropriately.
• Record wastage and breakages accurately.
• Maintain cleanliness of bar equipment.
• Provide guests with information and directions.

Skills

Food service skills

Customer service skills

Knowledge of food preparation and hygiene standards

Ability to communicate well with guests

Experience working in a Bar or restaurant

Excellent service skills

Job description

Job Title

Position: Food and Beverage Assistant

Reports to: Restaurant Managers / Assistant Restaurant Manager / Food and Beverage Supervisor

Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF

Hours of work: flexiable hours

Benefits:

• Apprenticeship and other development opportunities.
• Share of gratuities.
• Hospitality Rewards platform.
• Employee Assistance Program.
• Free meals on duty.
• Refer a friend bonus.
• Free golf for yourself and discounted for friends and family.
• Uniform provided.
• Food and Beverage Discount when dining at our Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026

Our Mission Statement is to be: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.

Main duties and purpose of the role:

F&B Assistants need food service and waiting skills, alongside excellent customer service skills and the ability to communicate well with guests. F&B Assistants also need excellent knowledge of food preparation and hygiene standards. A successful F&B Assistant candidate will have various prerequisite skills and qualifications that typically include:

• Experience of working in a Bar or restaurant and
• To ensure Bar checks have been received in the kitchen
• Check Bar tables are correctly laid up according to the standards before any dishes are served to guests
• To ensure tables are cleared in the appropriate manner & time
• To have knowledge of drinks service techniques in order to serve all drinks correctly and to required standard
• To carry out other reasonable duties as deemed appropriate by a Supervisor
• To deal with all customer / guest comments or complaints immediately and pass onto appropriate Supervisor/HOD.
• Excellent service skills, including the ability to deliver drinks on trays
• Ensure wastage and breakages are recorded correctly and assist with ordering of stock as required
• Ability to work well with other team members and to follow directions from supervisors
• To be responsible for cleaning of equipment in the bar - polishing of glassware etc
• Ability to provide guests with up-to-date information and directions while attending the function
• To be polite and courteous to all guests and visitors to the hotel at all times

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.