Food & Beverage Assistant

www.findapprenticeship.service.gov.uk - Jobboard; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious dining establishment is seeking a Food & Beverage Assistant to deliver exceptional service in a fine dining setting. The role focuses on providing a warm, polished welcome to guests while maintaining high standards of hygiene and food safety. Join a dedicated team and play a key role in crafting memorable dining experiences. Strong guest service skills and a passion for hospitality are essential for success in this dynamic environment.

Qualifications

• Passion for outstanding hospitality with a focus on delivering elegant service.
• Ability to anticipate guest needs and provide personalized experiences.
• Strong communication skills to work alongside kitchen and service teams.

Responsibilities

• Deliver a warm welcome to guests and maintain a professional manner.
• Guide guests through their dining experience with expert menu knowledge.
• Ensure compliance with hygiene, cleanliness, and food safety standards.

Skills

Guest service excellence

Menu knowledge

Attention to detail

Job description

Job Title: Food & Beverage Assistant (restaurantand bar)
Department: Food & Beverage
Reporting to: Restaurant Manager / Assistant Restaurant Manager

Position Overview

As a Food & Beverage Assistant within our fine dining restaurant and bar, you play a key role in delivering elegant, attentive, and seamless service. You are part of the guest’s culinary journey—from warm welcomes and detailed menu knowledge to anticipating needs and ensuring that every dining experience reflects the refined luxury of a five-star hotel. Your focus is on precision, poise, and passion for outstanding hospitality.

Key Responsibilities

Guest Service Excellence

• Deliver a warm, polished welcome to all guests, maintaining a professional and gracious manner throughout service.
• Ensure guests are guided through their dining experience with expert knowledge of the menu, wine list, and any seasonal or chef’s specials.
• Provide discreet yet attentive service, anticipating guest needs and personal preferences without being intrusive.
• Ensure a memorable and personalized experience for every guest, going above and beyond to exceed expectations.
• Maintain a strong presence on the floor, observing guests to ensure satisfaction and immediately addressing any concerns.

Operational Duties

• Set up, maintain, and reset dining areas with precision, ensuring all mise en place is immaculate and consistent with restaurant standards.
• Accurately take and deliver food and beverage orders, adhering to timing standards and service etiquette.
• Handle payments and billing with accuracy and discretion, using the hotel’s point-of-sale systems.
• Support the coordination of special events or private dining experiences as required.
• Adhere to all fine dining SOPs, ensuring consistent execution of service sequences and standards.

Product Knowledge

• Maintain up-to-date knowledge of all dishes, ingredients, allergens, dietary considerations, and wine pairings.
• Attend pre-service briefings and tastings to ensure full understanding of menu updates and guest preferences.
• Confidently communicate suggestions and recommendations tailored to guest tastes.

Teamwork & Communication

• Work harmoniously with the kitchen, sommelier, bar, and fellow service team members to ensure flawless service flow.
• Attend daily briefings and handovers to stay aligned with team objectives and guest expectations.
• Support colleagues during peak service times with a flexible and positive approach.

Health, Safety & Compliance

• Uphold the highest standards of hygiene, cleanliness, and food safety throughout all service areas.
• Ensure compliance with hotel policies, licensing laws, and health and safety regulations.
• Monitor and report any maintenance or health & safety issues in the dining area promptly.
• Maintain personal grooming and uniform standards in accordance with hotel appearance policies.

General Responsibilities

• Attend all required training sessions, performance reviews, and team meetings.
• Assist in opening and closing duties, including inventory, stock rotation, and cleaning schedules.
• Undertake any reasonable duties as assigned by the Restaurant Manager or senior hotel leadership in line with business needs.
• Support and represent the hotel's brand values and luxury service ethos at all times.