Food and Beverage Supervisor

Bally's; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global casino-entertainment company in Newcastle upon Tyne seeks a Food & Beverage Supervisor to lead operations and staff in a fast-paced environment. The ideal candidate will have experience in hospitality, strong leadership skills, and knowledge of food safety standards. This role includes supervising staff, managing inventory, and ensuring quality control. Flexibility with hours is required, as the operation runs 24/7.

Qualifications

• Previous experience in food and beverage or hospitality.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure and self-manage.
• Knowledge of food safety and hygiene standards.
• Stocktaking experience and knowledge.

Responsibilities

• Resolve customer queries and disputes in accordance with Company procedures.
• Supervise and coordinate the activities of F&B staff.
• Coach staff on upselling, product knowledge and customer service.
• Maintain quality control for all food and beverages served.
• Oversee inventory, order supplies, and minimize waste.
• Ensure compliance with health, safety, and sanitation standards.
• Train & mentor staff to maximize productivity.
• Assist in menu planning and special event organization.
• Provide day-to-day operational support and oversight.

Skills

Leadership skills

Communication skills

Organizational skills

Ability to multitask

Knowledge of food safety

Education

Food Safety Level 2

Job description

Overview

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Food & Beverage Supervisors support F&B Customer Service Managers (CSM) in driving an efficient and profitable food and beverage operation. The F&B Supervisor is accountable for supporting the CSM’s in the responsibility of the daily operations of the business that prepare and serve food and drinks (kitchen, valet and bars) to the external and internal customer base. The role has responsibility for supervision of quality control, staff engagement, staff productivity, inventory, and health and safety compliance. The vision of the role is focused on supporting the management team in maximizing sales and revenue through customer satisfaction.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

So, what will you be doing?

• Deals with and resolves customer queries and disputes in accordance with Company procedures.
• Supervise and coordinate the activities of F&B staff.
• Coach staff on upselling, product knowledge and customer service.
• Maintain quality control for all food and beverages served.
• Oversee inventory, order supplies, and minimize waste.
• Ensure compliance with health, safety, and sanitation standards.
• Train & mentor staff to maximize productivity.
• Assist in menu planning and special event organization.
• Provide day-to-day operational support and oversight.

And what are we looking for?

• Previous experience in food and beverage or hospitality.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure and self-manage.
• Knowledge of food safety and hygiene standards.
• Food Safety Level 2.
• Stocktaking experience and knowledge.

DNA / Values

At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We areAlways Ready to embrace change, adapt, and do what it takes to delight our customers. We believe thatYou Make the Difference, which is what gives our players the best experience and keeps them coming back. We areAll One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams areLearning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s weLove to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.