Food and Beverage Manager

Barnett Hill Hotel; Guildford; On-site; GBP 32,000 - 37,000; Full time

Job summary

A distinguished hotel in Guildford is seeking a Food and Beverage Manager to oversee daily operations and ensure high-quality guest experiences. The ideal candidate will have a strong background in food and beverage management within a 4/5 star environment, excellent customer service skills, and proven leadership abilities. This role includes managing a team and ensuring exceptional service across various dining venues. Benefits include competitive salary, accommodation for relocating staff, and a variety of perks.

Benefits

Monthly service charge payment

4 weeks holiday rising to 5 weeks with service

Discounted hotel accommodation

Free car parking

Complimentary lunch/afternoon tea

Qualifications

• Previous quality food and beverage management experience within the 4/5 star hotel market.
• A CV showing a bias towards Food and Beverage experience.
• High standard of personal presentation.
• Ability to work under pressure while leading the team.

Responsibilities

• Ensure delightful food and beverage service for guests.
• Effectively plan and manage resources and staffing.
• Supervise and guide food and beverage operations.
• Conduct regular training and performance management of staff.

Skills

Customer service skills

Food and Beverage management

Team leadership

Communication skills

Proactivity

Job description

Overview

We are seeking a Food and Beverage Manager to report to Zsolt Orszagh, our General Manager, with responsibility for the smooth day to day running of all food and beverage departments. You will have the support of a team of 14 employees, both full time and casual. You will be responsible and accountable for all food and beverage service areas including The Oak Room Restaurant, 1905 Bar, Conference & Banqueting, Room Service, Terraces and Lounge Service. Your focus will be the consistent delivery of high standards of guest service across all these F&B operational areas. In the General Manager’s absence, you will also have the opportunity of involvement in other areas including Housekeeping and Front of House departments. You will also gain experience in these areas though leading the Duty Management team. An ideal role for those seeking to develop into an operations manager role.

Responsibilities

• Food and Beverage Service delivery - ensuring the product & service continue to delight our guests and meet the requirements of our 4 Star status, 2 Rosette Dining and Mystery Guest standards.
• Planning/Resourcing - ensuring the effective use of resources, staffing, stocks and effectively direct the F&B to efficiently plan and deliver excellent service based on business levels in the hotel.
• Operations - through effective supervision, guidance and control ensuring that the present and future food and beverage operation is ready to deliver success on its objectives.
• Head up and work as part of the Duty Management team at the Hotel.
• Systems - ensure all systems are operational and that all staff are trained and adhere to the operating standards of use.
• Staffing and Performance Management - ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.
• Your hands on approach allowing you to guide and support your team to success.
• Revenue Management - Ensuring all in-house opportunities for sales are taken.

Qualifications

• Previous quality food and beverage management experience within the 4/5star hotel market.
• A CV showing a bias towards Food and Beverage experience.
• Excellent customer service skills.
• High standard of personal presentation.
• Confident, professional and welcoming personality.
• Proven ability to recruit, train, coach and motivate hospitality teams.
• Ability to work under pressure, giving direction and leadership to the team.
• A self-motivated, driven, results orientated, and proactive attitude is required.
• Excellent verbal and written communication skills both for internal and external communication.
• 5 days, 45 hr week including evenings and weekends.

Remuneration & Benefits

£32,000 per annum + monthly service charge payment. Single live in accommodation available for those relocating. 4 weeks holiday rising to 5 weeks with service. 8 Bank holidays. Free car parking.

In addition you will benefit from a range of company benefits including: Discounted hotel accommodation for yourself and your family at all hotels; Discounted hair treatments at our two Utopia Spas; Discount off all food & beverage at all hotels; Discount of individual treatments booked in our two Utopia Spas; Discount on retail products in our two Utopia Spas; Refer a friend staff recruitment scheme. In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

The Place Barnett Hill Hotel, part of Alexander Hotels, is a private collection of quality hotels of distinction just outside London. 4 Star, 2AA rosette restaurant, 56-bedroom hotel with conference and banqueting facilities up to 120 all within the grounds of 26 acres of woodland and beautiful gardens. The Oak Room restaurant awarded 2 AA rosettes and the 1905 Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion. Please see our website for a full list of facilities and sample menus.