Food and Beverage Assistant

Signature Senior Lifestyle; Reading; On-site; GBP 20,000 - 23,000; Full time

Job summary

A luxury care and nursing home in Caversham seeks a Food and Beverage Assistant to provide outstanding service. Responsibilities include welcoming residents, explaining menu options, and maintaining a clean dining environment. You will also handle complaints professionally and support various departments as needed. Ideal candidates will possess strong hospitality and communication skills, with previous restaurant experience being an advantage. Join a compassionate and proactive team, making a difference in residents' dining experiences.

Qualifications

• A year’s experience working in a busy restaurant is an advantage.
• Must be kind, compassionate, and possess a charming, friendly personality.
• Be proactive and organised.

Responsibilities

• Welcome residents and explain menu choices clearly.
• Serve food and keep the dining area clean.
• Handle complaints and inform supervisors of issues.

Skills

Hospitality skills

Customer service

Communication

Organizational skills

Job description

Become the warm, welcoming face of our bistro and restaurants when you join Signature Senior Lifestyle as a Food and Beverage Assistant, at our luxury care and nursing home in Caversham. We aim to offer a food & beverage service experience that is comfortable, easy, accessible and surprising.

Our Food and Beverage Assistant will deliver restaurant quality service to our residents with a smile. You’ll welcome residents in, explain menu choices in a clear, concise way, serve food from the kitchen and take pride in keeping the dining room spotlessly clean. Your role will also support dining operations or food & beverage service in other areas such as the Private dining room, Café, Sky Lounge Bistro or special events as applicable to the home where you are applying.

You’ll take dealing with complaints in your stride, ensuring the resident feels listened to and understood, and making sure the supervisor is informed of any issues quickly, in a calm and polite manner.

Internally, this role is called Hospitality Assistant, if you are successful this will be your job title. You will be required to work across a range of departments including Housekeeping, Food & Beverage and Wellbeing & Lifestyle. Responsibilities will vary on each shift depending on which department you are supporting.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as your charming, friendly personality and exceptional organisational skills, a year’s experience working in a busy restaurant is an advantage.