FOH Supervisor Live In

The Inn Collection Group; Cartmel Fell; On-site; GBP 22,000 - 30,000; Full time

Job summary

A hospitality company in Cartmel Fell is seeking a Front of House Supervisor who will create a warm atmosphere for guests and lead a dynamic team. This role involves managing guest experiences, supporting staff, and ensuring smooth operations. The ideal candidate thrives in fast-paced environments and has a strong passion for customer service. Benefits include extra paid holidays and discounts on food and accommodations.

Benefits

Extra paid holiday for birthdays

Support from Lead-Inn development program

Paid breaks

50% off food

Discounted accommodation

24/7 confidential support

Tips

Colleague accommodation

Qualifications

• Ability to thrive in a fast-paced environment.
• Passion for customer service.
• Commitment to delivering exceptional experiences.

Responsibilities

• Welcome guests and oversee service to ensure a memorable experience.
• Guide and support the team in a positive atmosphere.
• Resolve challenges and ensure smooth operations.

Skills

Customer service

Leadership

Enthusiasm

Problem-solving

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Angel Inn, Bowness, is perched above Lake Windermere, offering stunning views of the fells and surrounding countryside. Its elevated position makes it a standout destination, perfect for those looking to take in the breathtaking beauty of the Lake District.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation – click the link to learn more https://careers.inncollectiongroup.com/live-inn

Age-related pay rates apply for Under 21s.