FOH Supervisor

The Swan Inn; Grasmere; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent Lake District inn is seeking a Front of House Supervisor to enhance guest experiences with exemplary customer service and leadership. The ideal candidate will ensure smooth operations, welcome guests warmly, and support the team in a fast-paced environment. This role offers growth opportunities in a stunning location, contributing to a company dedicated to making people happy. Come join a leading team and enjoy unique benefits and perks.

Benefits

Extra paid holiday for birthday

Support from Lead-Inn development program

Paid breaks

50% off food

Stay for £1 during January, February, and March

1/3 off room bookings

£50 for same-day bookings

15% off bed and breakfast for loved ones

24/7 confidential Employee Assistance Programme

Tronc for tips

Give-inn back scheme

Award-winning team environment

Qualifications

• Experience in a fast-paced environment and passion for customer service.
• Ability to support and guide a team to create a memorable guest experience.
• Professional demeanor and enthusiasm for hospitality.

Responsibilities

• Welcome guests and ensure a warm atmosphere.
• Oversee service and resolve any challenges during operations.
• Support the Assistant Manager in daily tasks.

Skills

Customer service

Leadership

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Benefits & Perks

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same‑day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (…that’s tips to me and you).
• Contribute to a company that gives back through our Give‑inn back scheme.
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

Location

The Swan is tucked beneath the dramatic fells surrounding the picturesque village of Grasmere in the Lake District. Steeped in history, this charming inn offers a warm and inviting atmosphere, making it a firm favourite among visitors to the area. With its stunning location and rich heritage, The Swan provides the perfect base to explore Grasmere’s natural beauty and the surrounding landscape.

Front of House Supervisor

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in.

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front‑of‑house roles. https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation – click the link to learn more https://careers.inncollectiongroup.com/live-inn

*Age-related pay rates apply for Under 21s.*