FNOL / Concierge Claims Technician (Glasgow / Hybrid)

Exchange Street Claims ltd; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A claims management firm in Glasgow is seeking a FNOL/Concierge Claims Technician to join their Property Claims team. This hybrid role involves supporting adjusters by managing, negotiating, and settling property claims. The ideal candidate will have FNOL experience, and strong customer service skills, and be a proactive team player dedicated to meeting client expectations.

Qualifications

• Experience in FNOL or Insurance/Loss Adjusting/Claims Handling is preferable.
• Ability to work as part of a team to meet client SLAs.
• Strong communication skills to build professional relationships.

Responsibilities

• Act as the first point of contact for policyholders making claims.
• Provide exceptional customer service and document information accurately.
• Collaborate with team members and ensure effective communication.

Skills

Customer service

Proactive approach

Team collaboration

Job description

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Responsibilities

• Being the first point of contact to policy holders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Qualifications

• FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met