FM Customer Operations Manager

CMS - Recruitment; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading Facilities Maintenance company in East London is seeking an FM Customer Operations Manager. This role involves strategic management of the helpdesk team and ensuring compliance with contract specifications for PPM and statutory planning. Candidates must pass a high level of security clearance. The position offers a salary range of £40,000-£45,000 per annum.

Qualifications

• Experience in facilities management and customer operations.
• Ability to manage helpdesk teams and customer service effectively.
• Strong organizational skills for PPM and statutory planning.

Responsibilities

• Strategic management of the helpdesk team to ensure high levels of customer service.
• Manage PPM and statutory planning in CAFM system to contract specifications.
• Conduct weekly/monthly labour planning meetings with Account Managers.

Job description

Overview

FM Customer Operations Manager

Location: East London

Salary: £40,000-£45,000 per annum

Hours: Monday to Friday 40 hours (08:00am - 17:00pm)

Looking for a FM Customer Operations Manager to work for a leading Facilities Maintenance company based in London on an exciting yet highly sensitive contract within the public sector

Due to the nature of the contract requirements, you will also be required to go through a high level of security clearance and offer of employment is dependent upon your clearance.

Responsibilities

• Strategic management of the helpdesk team to ensure high levels of customer service, resource management & service delivery.
• Manage PPM and statutory planning in CAFM system to contract specifications.
• Manage PPM sub-contractor works, including timely issue of accurately worded and costed purchase orders.
• Conduct weekly/monthly labour planning meetings with Account Managers and Contract Managers.
• Schedule and manage all PPM and statutory testing works in collaboration with PPM and Technical Manager
• Ensure clients are kept informed in advance of planned preventative maintenance and sub contractor visits.
• Management of phone software system to ensure contractual & internal SLAs are met.
• Monitoring & management of client complaint & escalations.
• Job by job communication and tracking of engineering workforce and sub contractors to ensure CAFM systems are accurate and up to date.
• Manage all outstanding reactive, quoted and planned maintenance works to ensure timeous completion of works to eliminate non productive time.
• Carry out additional tasks as determined by line manager.