FM Administrator

Serco Group Plc; Oakhanger; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking an FM Administrator in Oakhanger to provide business support to the Facilities Management Department. The role involves purchasing consumables, processing contractor requests, and maintaining compliance documentation. Candidates should have customer service experience, strong written skills, and be proficient in MS Office. Additional benefits include competitive salary reviews, contributory pension schemes, and extensive training opportunities.

Benefits

Competitive salary reviews

6% contributory pension scheme

Generous annual leave

Wide range of training opportunities

24/7 Employee Assistance Programme

Discounts with over 1,000 retailers

Paid volunteering day

Payroll Giving Scheme for charities

Qualifications

• Experience in a customer-focused environment.
• Ability to take accurate meeting minutes.
• High competency in MS Office skills.

Responsibilities

• Purchase consumables for the FM contract.
• Process FM contractor site visit requests.
• Log Help Desk requests for the site.
• Act as contact for Serco SDW uniform requirements.
• Maintain RAMS records and ensure contractor compliance.
• Assist in managing and training site Fire Marshals.
• Support management of Meeting Room booking systems.
• Check and maintain timesheets for SDW contract.
• Assist in recruitment and attend interviews as needed.
• Organize and minute various meetings.

Skills

Customer service experience

Written communication skills

Meeting note-taking

MS Office proficiency

Interpersonal skills

Organizational skills

Driving licence

SC clearance ability

Job description

Serco is looking for a FM Administrator to provide administration and business support to the Facilities Management (FM) Department on the SDW contract and be a point of contact for the Customer at the Oakhanger site.

Responsibilities

• Purchase consumables for the contract, including cleaning and stationery supplies
• Ensure FM contractor site visit requests are processed in a timely manner
• Obtain and collate the necessary documentation for Security Clearance or renewal of FM contractors prior to processing by the Vetting & Access Administrator
• Log Help Desk requests for the Oakhanger site using the customer's IT system
• Act as point of contact for all Serco SDW uniform and IT requirements, successfully managing the purchasing process
• Maintain FM contractor Risk Assessment Method Statement (RAMS) records, and regularly check to ensure all contractors are compliant
• Assist the Contract Manager with the management, training, and licencing of all site Fire Marshals
• Responsible for the efficient operation of the Meeting Room booking system
• Support with the checking and maintenance of timesheets for the SDW contract
• Assist with Serco SDW Recruitment and support in attending interviews when required
• Responsible for dissemination of approved internal and external communications
• Take on the role of Serco SDW Data Protection Champion
• Organise, attend, and minute various monthly and ad hoc meetings
• Provide cover, where required, for team members during absence and holiday
• Safe, effective, and economic operation of the Business Administration area
• Compliance with all Serco Management System policies and procedures
• Develop and maintain internal and Serco Shared Services stakeholder relationships
• Comply with applicable QHSE Fire, Human Resources, and Security policies
• Uphold the values and behaviours of Serco and abide by the Governing Principles
• Promote Business Continuity and continuous improvement in your area
• Conduct any other task as requested by the Senior Business Administrator and FM Finance & Compliance Manager
• Self-motivated and able to work unsupervised on Admin tasks set by the Senior Business Administrator and FM Finance & Compliance Manager

Qualifications

• Experience of working in a customer focused environment
• Good written skills
• Able to take accurate and relevant meeting notes and produce timely and accurate minutes
• High level of competency in MS Office skills
• Good interpersonal skills
• Good organisational skills
• Full driving licence
• Hold SC clearance or have no problems obtaining it.

Benefits

• Salary: salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: Competitive annual leave entitlement.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme