(fluent German & English) Customer Support Consultant (remotely)

SupportYourApp; Remote; GBP 29,000 - 45,000; Full time

Job summary

A leading Support-as-a-Service provider is seeking a proactive Support Specialist for remote work in Greater London. The successful candidate will provide exceptional customer service via email and phone, requiring excellent English and German skills at the C1 level. Strong analytical abilities and a background in customer support are essential. The role includes managing requests efficiently and maintaining documentation while building customer relationships. This position offers a fixed schedule with a balance between personal time and workload, enhancing a supportive work culture.

Benefits

Fixed schedule: Monday–Friday, 9 AM – 6 PM CET

Opportunity to work fully remotely

Inclusive international environment

Rewards for referring friends

Responsive leadership

Balance between project workload and personal time

Qualifications

• C1 proficiency in both spoken and written English and German.
• Minimum 8 GB of RAM on personal computer with stable internet.
• Experience managing customer inquiries and requests.

Responsibilities

• Deliver outstanding customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Build strong and lasting customer relationships.

Skills

Excellent English skills

Excellent German skills

Experience in customer support

Strong analytical thinking

Proactive and responsible attitude

Tools

CRM systems

Job description

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

What you will do :

• Deliver outstanding customer support via emails and calls
• Manage partner requests according to assigned tasks
• Handle account services, data updates, identification issues, and account closures
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meetKPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role :

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus :

• Background in banking or financial services
• Experience with CRM systems

Benefits and Perks :

• Fixed schedule : Monday–Friday, 9 AM – 6 PM CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also –internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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