Florist

LUSH; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent business in the floral industry located in London is seeking a seasonal florist to join their team. The role involves providing excellent customer service, designing bespoke bouquets, and maintaining floral displays. Ideal candidates should have experience with flowers and a strong desire to contribute to a positive customer experience. Flexible working hours and attractive benefits offered.

Benefits

50% discount on products

Holiday allowance

Profit-based bonus

Pension scheme

Paid day off for birthday

Flexible working

Qualifications

• Experience with flowers and understanding of their care needs.
• Ability to create attractive bouquets as per customer requests.
• Experience in wreath building, dried flowers, and flower crown making is desirable.

Responsibilities

• Provide excellent customer service to all clients.
• Design and wrap bespoke bouquets based on customer ideas.
• Maintain flower displays and ensure freshness.
• Support the head florist and assist with workshops.

Skills

Customer service

Flower arrangement

Creativity

Teamwork

Communication

Job description

Overview

The Flower Shop within Lush Covent Garden has grown exponentially since our shop and spa opened in August 2024. A year later we are planning to establish ourselves in the local area with seasonal workshops, flowers sales and becoming the go-to florist for events and businesses. We are looking for a florist trained individual to join us over the Autumn and Winter period to support our expanding flowers section. All of our flowers are British grown and seasonally acquired, purchased from British farms. We use the seasons and Lush"s core brand values of freshness and ethical buying to inspire our flowers shop and our unique bouquet style.

We are building a brand that represents the people of the world. It is what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

You might know us as the inventors of the bath bomb, but there is more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation statement “a hard day’s work deserves a fair day’s pay” is one we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Key Information

Hours available: 20-24 hours

Application Deadline: Monday 22nd September 23:59

Interview Date: End of September

Start Date: Start of October

End Date: The florist position will be a temporary role over the seasonal period until the end of December 2025.

Availability Required: Our ideal candidate would have availability to work on two days during the week as well as Saturday and Sunday, but you would only work Saturday or Sunday.

Responsibilities

The priority of all staff, not matter what their role, is to make our customers feel like VIPs, with a friendly and helpful approach, ensuring customers leave with a smile and a great impression of our shop.

Florist Responsibilities

• Give 5* customer service to all customers in the space.
• Create, build and wrap bespoke and handmade bouquets of flowers.
• Bring your creativity into bouquet building.
• Work with customers ideas to build bespoke bouquets, sometimes in time pressured circumstances.
• Keep flower displays fresh, healthy and attractive.
• Have a knowledge of shelf life of flowers and rotate stock as per flowers shelf life.
• Manage high volumes of customers during peak trading times.
• Process and manage flower deliveries and have an understanding of flower conditioning needs.
• Keep the flowers area clean and tidy.
• Support the head florist, where needed to run and manage creative paid for workshops for customers in the shop.
• Be flexible to support the wider shop floor, where needed.
• Greeting customers as they enter the store with a warm and inviting welcome.
• Directing customers to different areas of the store, working with colleagues to facilitate a smooth 5* customer journey.
• Recognising and responding to customers interest in flowers.

Desirable:

• Experience of wreath building.
• Experience with dried flowers / dried product.
• Experience with flower crown making and hair braiding.

Skills, knowledge and expertise

Flowers Experience: You will have experience of working with flowers and have an understanding of different flowers and their care needs. You will be able to build attractive and creative bouquets of all sizes for customers, as per their specific requests but also build pre made bouquets to build a diverse floral display of sizes and styles. You will be able to recognise when flowers are past freshness and be able to rotate stock as well as preparing flowers to be dried. Your flower care skills will allow you to manage displays and pro-long flower life length. You will be able to make uniform bouquets to fill up our set-priced bucket bouquets.

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer’s day unforgettable. As florist your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a florist revolves around making teamwork an instinctive and joyful experience. You will receive training from our head florist on Lush flowers specifically, store standards, maintenance and cleanliness.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. You will be able to maintain a positive and approachable communication flow contributes uniquely to the team"s success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday*
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care*
• qualifying period/hours required

We believe that your information is yours and that it is Lush"s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.

About Lush Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold naked to the customer without any packaging. We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of! Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.