Floor Manager/ Assistant Manager/ Department Manager

Dishoom; Scotland; On-site; GBP 37,000 - 42,000; Full time

Job summary

A popular hospitality brand in the United Kingdom is seeking an experienced Floor Manager to oversee operations in their busy establishment. The role involves leading a large team to ensure high standards of service and guest satisfaction are maintained. The ideal candidate will have experience in a high volume bar or restaurant environment and display strong leadership qualities. You will benefit from a competitive salary, amazing perks, and a supportive workplace culture that values team development and well-being.

Benefits

Free weekly wage advances

Access to healthcare cash plans

Monthly dining allowance

Free team meals every shift

Regular team events and celebrations

Qualifications

• Experience as Floor Manager in a high volume bar or restaurant environment for a few years.
• Strong leadership skills with a focus on team development and coaching.
• Commitment to maintaining high service standards.

Responsibilities

• Lead and manage the team during busy shifts with up to 8000 covers a week.
• Ensure exceptional service and manage wait times effectively.
• Support and empower team members in their roles.

Skills

High volume management experience

Leadership

Attention to detail

Commitment to guest satisfaction

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester, Birmingham and Glasgow. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar‑Cafe opened in Portobello this Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoom‑wal(e) contributing to 55 meals per shift!

How we'll support you

At Dishoom, we care about supporting you and your well‑being (inside and outside of work).

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• £100 monthly to spend when dining in Dishoom each month. Post this £100, 50% during the day, and 25% in the evening for you and up to 5 people.
• Access to our healthcare cash plan.
• Enhanced family leave and pay, plus specific Dishoom‑wal(e) benefits for those growing little families.

Mental & Physical

• All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline – available to you or someone in your household – 24 hours a day, 365 days of the year.
• On demand GP appointments, free counselling sessions and life coaching through our wellness app.
• Free fitness sessions every month (including yoga and spin classes).
• Calling all cricket fans, we have our very own Dishoom Premier League (an in‑house cricket tournament) where you get to compete with your team at Lord's.

Socials

We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year.

• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes.

Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – a once‑in‑a‑lifetime educational trip to Bombay, giving you the chance to learn more about the culture, flavours and stories that shape all that we do. (over 200 people attended last year)

What to expect

• Free team meals every shift, plus all the Chai you can drink!
• £37,000‑42,000 per year inclusive of tronc. We pay on a monthly basis.
• A full‑time role working across 5 days, Monday – Sunday availability required.
• A weekly changing rota is provided at least a week in advance.
• We're an all‑day dining café, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award‑winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoom‑wal(e) last year!
• The usual number of days holiday a year – paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here – smart/casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

In Dishoom, we see every team member as valuable and important to ensuring the all‑around brilliant experience for our guests.

Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them!

Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first‑class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big‑hearted way, on top of the responsibility of huge teams to lead and nurture.

However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40‑50 Dishoom‑wal(e), all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.

On top of that, our healthy pay, plentiful benefits and well‑being support we have in place aren't too bad either! Our Babus' Day out and Christmas celebration as our way of saying "thank‑you" to our teams for 2024, was our best yet!

So, what are we looking for?

As a Floor Manager:

• You have been working as a Floor Manager in a high volume, multi‑faceted bar/restaurant environment for the past few years.
• You're first‑class in everything you do and want to find an environment that's as obsessive about quality as you are and help you flourish.
• You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands.
• You're a great leader who really cares about your people. Your big‑hearted approach will make coaching and developing other members of the team a natural focus.
• You have a genuine commitment to making people happy – guest and team alike – to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.

At Dishoom – everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

Hospitality, Food & Beverage, Restaurants, Assistant Manager, Senior Assistant Manager, Deputy Manager, Duty Manager, Shift Manager, FOH Manager, Floor Manager, Restaurant Manager, Assistant General Manager, Restaurant Floor Manager.