Floor Lead (Retail) (Part-time)

Mejuri; Boston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern jewelry brand is seeking a Floor Lead to join their store in Boston, UK. This role involves ensuring exceptional customer service, leading the store team, and overseeing daily operations. The ideal candidate will have retail experience, strong organizational skills, and the ability to foster a positive work environment. A passion for customer satisfaction is essential, along with the ability to work flexible hours. Join the team to redefine luxury and create exceptional experiences!

Benefits

Paid sick days

Monthly retail bonus program

Generous product discount

In-house retail learning program

Regular performance feedback

Qualifications

• Experience in a high-volume retail environment.
• Adaptable, with creative thinking abilities.
• Must stand for 8 hours and lift up to 50 lbs.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Drive customer service standards and sales performance.
• Support inventory counts and in-store operations.
• Maintain brand standards for visual merchandising.

Skills

Retail experience

Organizational skills

Critical thinking

Customer service

Tools

Point-of-sale systems

Inventory management software

Job description

Overview

Since 2015 Mejuri has reimagined what fine jewelry can be in a modern world, shifting it from a traditional gift to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha the brand was built on a simple idea: fine jewelry shouldnt require a special occasion and it should never come with guilt. Its about celebrating yourself, your style, your life, your everyday.

Mejuri meets customers where they are online in app and through a growing global retail footprint of 58 stores worldwide. Mejuri is also deeply committed to doing things the right way with responsible sourcing, sustainable practices and philanthropic initiatives that reflect our values and long-term vision.

The Role

The Floor Lead plays a pivotal role on our store leadership team driving the success of the store by upholding exceptional customer service standards, fostering team development and ensuring seamless execution of daily operations. As a key presence on the sales floor the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri9s values. A natural motivator and collaborative team player they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating training and upholding expectations on the team on Mejuri9s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving and other offerings.
• KPIs: OPH, NPS (85%<), SPH STACK Leader, Segment: Conversion and Sales Success.

Operations:

• Inventory: Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed in the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory packaging and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri9s brand standards of visual presentation, cleanliness and functionality.
• Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What youll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $23 - $25 per annum based on a candidates experience and qualifications.

Values and Inclusion

At Mejuri our success is driven by a strong commitment to our Purpose and Values. Theyre the foundation of our operations, defining how we show up, solve problems and accomplish incredible things together. Our strength comes from each team members dedication to embracing and embodying these Values daily. This isnt merely a duty; its a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success for us means living our values relentlessly.

Our values are:

RAISE THE BAR Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS Treat the company like your own; take initiative

FIND A WAY Seek simple, creative solutions and act fast

DRIVE RESULTS Be clear on your goals and be relentless in achieving them

TEAM FIRST Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individuals race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status or any other protected category recognized by provincial or federal laws.

Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests, for information in accessible alternative formats or to report any accessibility problems please share in your application.

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