Floor Duty Manager

Holroyd Howe; Borehamwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company in Borehamwood is seeking a passionate professional to lead a team in delivering exceptional customer service. The role requires proven leadership skills and a dedication to training staff in a fast-paced environment. Responsibilities include ensuring food is presented beautifully and consistently meeting client expectations. The ideal candidate will have a deep passion for food and customer service, along with a strong understanding of Health and Safety protocols. This position offers numerous benefits, including generous holiday days and career development opportunities.

Benefits

28 days holiday

3 volunteering days

3 days grandparent leave

24 week's enhanced maternity leave

Bespoke training opportunities

Pension and life insurance

Discounts on Perkbox

Wellbeing hub

Free meals whilst at work

Career development opportunities

HIT Apprenticeships

Qualifications

• Experience in a management role within a similar environment.
• A hands-on leader passionate about food and customer service.
• Strong knowledge of Health & Safety regulations.

Responsibilities

• Ensure efficient service and customer satisfaction.
• Monitor feedback and create action plans.
• Train and lead kitchen staff effectively.

Skills

Leadership

Customer service

Health & Safety knowledge

Financial literacy

IT literacy

Innovation

Job description

Responsibilities

• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.
• To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
• To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
• To ensure that you deliver what you promise to the customer, client and team.
• To ensure that all agreed service objectives are met in line with client expectations.
• To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential.
• To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
• To ensure that all staff are aware of their duties and the standards required.
• To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility and receive the appropriate training.
• To attend training sessions and catering meetings when required.
• To take responsibility for the smooth and efficient running of the section/s as appropriate.
• To motivate and lead by example ensuring you and your team have fun at work and are proud of your efforts.

Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking: New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

Qualifications

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

• Have worked in a similar environment at a management level.
• Be a proven, hands‑on leader, able to invest in your team and their development.
• Be naturally outgoing and vibrant, display a real passion for food and customer service.
• Have excellent Health & Safety knowledge.
• Be financially astute and have strong IT literacy.
• Be innovative and creative and driven by excellence.
• Stay up to date with current food trends.

Benefits

• 28 days holiday.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 week's enhanced maternity leave.
• Bespoke training and development opportunities.
• Pension and life insurance.
• Discounts available on our Perkbox app; high street shops, holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Free meals whilst at work.
• Career development opportunities.
• HIT Apprenticeships for all experience levels.